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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 19 replies, has 0 voices.

Last updated by Jorge Rodriguez 55 minutes ago.

Assisted by: Kor.

Author Posts
October 7, 2025 at 5:22 am #17462242

Jorge Rodriguez

That page seems to work fine, but the fix does not seem to apply to all pages. For example the second of these 2 still have the WP option selected hidden link

October 7, 2025 at 4:20 pm #17464740

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. It seems the only way to fix this is by resending the page or post for translation from WPML > Translation Dashboard. I’ve already done this for the “ACL Rehabilitation Acute Management After Surgery-edit” page in French, and it’s now opening correctly using the Advanced Translation Editor. hidden link

Could you please try it on your end and let me know? If you need any guidance, I’ll be happy to assist.

October 7, 2025 at 7:11 pm #17465208

Jorge Rodriguez

Hello Kor

Yes, it works, but we have thousands of pages and sending all of the pages to Translation from the Translation Dashboard will take a good amount of time. Isn´t there another option? We have never had this issue before.

Thanks for your help

October 8, 2025 at 2:48 pm #17467769

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've checked, and it looks like this is the only way for now. But if you insist, I can send it over to our 2nd Tier Support for further investigation but I will need you to share a snapshot of the site.

Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

October 9, 2025 at 12:41 pm #17471359

Jorge Rodriguez

Hello,

If I go to the Translation Dashboard and select all the pages and send them to Translation, this will not cause any issue with existing translated pages right?

Thanks