Redirection Issue

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Supporter timezone: Europe/Kyiv (GMT+03:00)

This topic contains 14 replies, has 2 voices.

Last updated by Andrey 1 year, 8 months ago.

Assisted by: Andrey.

Author	Posts
August 29, 2023 at 10:54 am #14306239
jean-baptisteJ-3	Hey guys, Your plugin is causing a redirection problem on my website. hidden link is supposed to be redirected to hidden link That works when I deactivate the WPML plugin When WPML plugin is activated hidden link Redirects to: hidden link I have no idea why Video of the issue: hidden link This prevents me from pushing my website to live so it would be nice if you can fix this ASAP Best, JB
August 29, 2023 at 9:44 pm #14309349
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you please show me how you set up redirects? Does it happen to one page only? What are the results of temporarily turning off all plugins except WPML and Rank Math SEO? Before proceeding with any updates, please remember to back up your database first.
September 1, 2023 at 8:42 am #14325115
jean-baptisteJ-3	Hey Andrey, Here are the answer to your questions: hidden link This how I set up redirects: hidden link Let me know if you need anything else
September 4, 2023 at 4:08 pm #14338469
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your nice explanation. It is pretty interesting that redirection works when both plugins are deactivated. I need to request temporary access (wp-admin and FTP) to your site in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
September 5, 2023 at 7:43 pm #14347201
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you. I will take a look and let you know as soon as I know more.
September 6, 2023 at 5:49 am #14348395
jean-baptisteJ-3	Thanks 🙏 I will appreciate it if you can prioritize this as this is blocking all my websites pushes from staging to live now Best, JB
September 6, 2023 at 7:58 am #14349113
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	What I have noticed so far. For logged-in users, it redirects to hidden link with and without WPML. For non-logged-in users, it redirects with WPML activated to hidden link And with WPML deactivated to hidden link I am wondering why, for logged-in users, it has the same redirect hidden link as seems to be not WPML related for this case. Looking further.
September 6, 2023 at 8:30 am #14349351
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Those redirects are probably cached somewhere on the server side. I disabled all the plugins on your staging site (including WPML). The results are the following: - Logged-in users are redirected to hidden link - Non-logged-in users to hidden link I think when WPML is activated, you are getting no cached redirects, the same as logged users would see. Could you check this with your hosting and ask them why you are getting redirected with all deactivated plugins?
September 6, 2023 at 11:38 am #14351885
jean-baptisteJ-3	Here is their answer: I've tried testing the site white that is inactive and active. In all cases, both for logged in and logged out scenarios, the URL hidden link redirects to hidden link for me. Also, this premium staging environment actually does not have any cache from the server-side. This is currently disabled: hidden link And from the headers, we can see that the redirection is coming from WordPress and that Kinsta's cache is bypassed. hidden link The redirection may come from the settings or configuration of WordPress, or the site's plugins or theme. I could confirm that this redirection does not come from the server-side however - there are no redirect rules or custom Nginx rules from the server-side.
September 7, 2023 at 12:47 pm #14359459
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback and confirmation from the hosting. I double-checked what the hosting said about the redirects. I am still seeing different redirects for logged-in and logged-out users. I performed tests with other browsers. What result are you getting if you logged in (not checking the link with an incognito window)? I temporarily deactivated all the redirects in Rank Math SEO, but the redirects are still happening. Can you tell me where they come from?
September 8, 2023 at 8:39 am #14364691
jean-baptisteJ-3	Hey, It seems RankMath Cache the redirections: https://wordpress.org/support/topic/redirection-cache/ I didn't set up any redirection outside RankMath I think at this point you should communicate directly with Kinsta and Rank Math support. Can you please send the "Sensitive Info" section so I can give you my login info. Their support reply fast
September 8, 2023 at 8:40 am #14364695
jean-baptisteJ-3	And to answer your question when I am logged in I still have the problem Maybe it's an automated string translation that changes the URL?
September 8, 2023 at 9:54 am #14365615
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	The thing is that all WPML plugins are deactivated, and I see different redirects for both logged-in and logged-out scenarios. The following scenario I am getting now on your staging site: 1) I logged in to your staging site 2) WPML plugins deactivated 3) I open this link hidden link 4) Got redirected to hidden link Which is an incorrect redirect, as you mentioned in this ticket. You need to find out why this happens so we can figure this out further with WPML activated. As you see, WPML is not making any affect here as it is deactivated.
September 11, 2023 at 7:46 am #14373219
jean-baptisteJ-3	Hey Andrey, If I knew where the redirect came from I would have already solve the problem. This why I need your help guys: I don't know. I got another redirection problem caused by WMPL now. You can see here: x-redirect-by:WPML >>> hidden link > -------------------------------------------- > 301 Moved Permanently > -------------------------------------------- Status: 301 Moved Permanently Code: 301 Date: Mon, 11 Sep 2023 07:43:03 GMT Content-Type: text/html; charset=UTF-8 Connection: close Location: hidden link CF-Ray: 804e470e5c014d74-FRA CF-Cache-Status: HIT Cache-Control: public, max-age=0, s-maxage=2592000 Vary: Accept-Encoding Cache-Tag: dff7b5cb-b075-429b-8096-2d720d986656,71ac79db6bdcfb30a2e68c92451beaef3e0802503a4351efd3bd6eaf910b5f50 ki-Cache-Tag: dff7b5cb-b075-429b-8096-2d720d986656,71ac79db6bdcfb30a2e68c92451beaef3e0802503a4351efd3bd6eaf910b5f50 ki-cache-type: Edge Ki-CF-Cache-Status: HIT ki-edge: v=20.2.1;mv=2.2.2 X-Content-Type-Options: nosniff X-Edge-Location-Klb: 1 x-kinsta-cache: HIT x-redirect-by: WPML Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=T3bu30qZ3%2BQE1gD7seKOwnwlpidJPryZvaXCihXShsxb698iWojl1aMoQwcjtxwWHwGECOMi4arODuY%2F6YBhaDCzTSY4VNcUXz3akGcPSYvQzyMEBwm3QA8zC4%2BZ"}],"group":"cf-nel","max_age":604800} NEL: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800} Server: cloudflare alt-svc: h3=":443"; ma=86400 >>> hidden link > -------------------------------------------- > 200 OK > -------------------------------------------- Status: 200 OK Code: 200 Date: Mon, 11 Sep 2023 07:43:03 GMT Content-Type: text/html; charset=UTF-8 Connection: close CF-Ray: 804e470f5d7b9bca-FRA CF-Cache-Status: HIT Cache-Control: public, max-age=0, s-maxage=2592000 Last-Modified: Sun, 10 Sep 2023 14:13:56 GMT Link: <hidden link;; rel="hidden link", <hidden link;; rel="alternate"; type="application/json", <hidden link;; rel=shortlink Vary: Accept-Encoding Cache-Tag: dff7b5cb-b075-429b-8096-2d720d986656,7ed9f425bf0353a977dbb4d22f860f03093c27f51cb11edcbd2179f18623b922 ki-Cache-Tag: dff7b5cb-b075-429b-8096-2d720d986656,7ed9f425bf0353a977dbb4d22f860f03093c27f51cb11edcbd2179f18623b922 ki-cache-type: Edge Ki-CF-Cache-Status: HIT ki-edge: v=20.2.1;mv=2.2.2 X-Content-Type-Options: nosniff X-Edge-Location-Klb: 1 x-kinsta-cache: HIT Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=UChJTYqcLWUd0ffhdCus8yLkhwmNU0OfjbGlNCAYt6B7f%2BwZq6G2q4Xpszds6vxuGgcHPHepNNEr4X8MzzkOYGicgzPfBcqGT54vwCJ%2BF3EA%2BdkAKunuCf%2Fyr8tr"}],"group":"cf-nel","max_age":604800} NEL: {"success_fraction":0.01,"report_to":"cf-nel","max_age":604800} Server: cloudflare alt-svc: h3=":443"; ma=86400 ------- The redirection is caused by your plugin FYI I used the "Migrate from Polylang to WPML plugin" to transfer data from Polylang to WPML when I started using you service. Don't know if that helps Best, JB
September 11, 2023 at 5:36 pm #14378923
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. With the previous message, I wanted to point out about the tests I made. Those redirects happen without WPML, where I am helpless. If I open this link hidden link, I do not see any redirect. Could you elaborate, please?

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