Remove credits and website from account

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with the WPML plugin after installation, such as needing a full account restore, and you wish to remove a domain from your WPML account and reclaim the credits, follow these steps.
Solution:
1. To remove a domain from your WPML account, visit https://wpml.org/account/sites and remove the key associated with the domain. This action will free up space for a new domain.
2. To reclaim credits, we have already moved 15,000 credits back to your WPML.org account.

If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

0% of people find this useful.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by doronF 6 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
February 10, 2025 at 10:17 am #16686267
doronF	Background of the issue: Hi, I installed the WPML plugin on my website hidden link, but it caused issues, and I had to perform a full account restore. I want to remove this domain from my account and reclaim the credits. I must specify that after doing a full account restore I do not have WPML installed anymore on that WP installation so I won't be able to operate on that side of things. Warm regards, Symptoms: The WPML plugin messed up my website, requiring a full account restore. Questions: How can I remove a domain from my WPML account? How do I reclaim credits after removing a domain?
February 10, 2025 at 11:21 am #16686597
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I moved the 15k credits back to your WPML.org account. If you want to remove a site from under your WPML.org account, you can go here (https://wpml.org/account/sites) and remove the key so that you have space for a new domain. Mihai Apetrei
February 11, 2025 at 11:31 am #16691186
doronF	Hi Mihai, Thanks for your help, I removed the domain and all is well now. Have a nice day!