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Supporter timezone: Pacific/Easter (GMT-06:00)
This topic contains 10 replies, has 0 voices.
Last updated by Ilyes 6 months, 3 weeks ago.
Assisted by: Ilyes.
Author | Posts |
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November 4, 2024 at 12:08 pm #16360727 | |
marieS-14 |
Background of the issue: Symptoms: Questions: |
November 4, 2024 at 2:11 pm #16361497 | |
Ilyes Supporter
Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00) |
Hello again, Could you please double check admin2 access, as I'm not able to access WPML settings and languages panels : hidden link Also, could you disable Litespeed cache temporarily and check if the issue persists without it? Best, |
November 4, 2024 at 3:00 pm #16361771 | |
marieS-14 |
I have disabled caching functionality in litespeed, issue still persists. |
November 5, 2024 at 7:38 am #16364319 | |
marieS-14 |
additional information that might be relevant: 1) hidden link does work for my editor, but still not for me or admin2. I get the same error as stated in ticket. Changing the URL manually to bootsmaklerei.de/.... still works and enables me to review the page. I did try it with my account on her device: no change, it does not work for me. |
November 5, 2024 at 4:54 pm #16368296 | |
Ilyes Supporter
Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00) |
I find it hard to debug this as I never had any issues yet, but I could list you a couple of things we should test : 1-Please check if the issue persists in a minimal environment by following these steps. If the issue is gone, activate them one by one to see which one there is causing an interaction issue. Please backup your database before performing the above test ---- 2- Since Admin2 doesn't have the full access, I want to try running the site locally and check why I can't access it, I do not see a plugin that might explain why the admin access doesn't allow me to access all tabs. ---- 3- These weird redirections and errors are for sure coming from either a redirection plugin or settings under your .htaccess file, this is what I found : hidden link I think the issue could be related to the Redirection plugin you have installed. Best, |
November 5, 2024 at 8:25 pm #16369098 | |
marieS-14 |
Thank you for your answer. Sadly I see nothing in the redirection plugin logs in terms of redirects of the boatmate.co.uk url/main page. I have however disabled the plugin for now (still visible in admin interface but sholud not take effect anymore). nothing to my eye in htaccess file. I will re-test the issues tomorrow. |
November 5, 2024 at 11:26 pm #16369393 | |
Ilyes Supporter
Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00) |
If the issue doesn't replicate on staging, I will download a copy of your site and see if I can replicate it myself. |
November 7, 2024 at 10:06 am #16376110 | |
marieS-14 |
further investigations have revealed: - no access to preview draft issue: will set up staging asap and report back for further testing. Have you had any success in clearing the admin access issue you uncovered? |
November 7, 2024 at 10:13 am #16376123 | |
marieS-14 |
staging online: hidden link feel free to do whatever you want with it. |
November 7, 2024 at 8:12 pm #16379920 | |
Ilyes Supporter
Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00) |
Hello, The Admin access issue was actually caused by "PublishPress Capabilities", the administrator role didn't include all the accesses, I changed it from here : hidden link I'm still debugging the initial issue, I will get back to you once I find the cause, |
November 8, 2024 at 1:23 am #16380336 | |
Ilyes Supporter
Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00) |
Okay, your findings actually helped me find possible solutions with the Non-www redirects, 1) Could you please check the following tickets? 2) Could you please try the following .htaccess configuration? Also, I see that you are using a Litespeed Apache server, which could be a possible culprit for this issue, but that requires further debugging, For how WPML handles non-www requests, WPML is not able to do any kind of redirection, but WordPress can. So it will simply follow what the configuration set by your server or wordpress. |
November 11, 2024 at 7:22 pm #16390062 | |
marieS-14 |
We will be trying out the htaccess workarounds to mitigate the non-www issue. |
November 12, 2024 at 11:16 pm #16394936 | |
Ilyes Supporter
Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00) |
Hello again, Please let me know if .htaccess workarounds helped, And yes, it is actually probable that the issue is related to these redirections. The issue is not replicating locally either, do you have a CDN configured? also, does the server itself have any built in caching configurations? I will escalate the 2nd level if the previous suggestions did not help, Best, |
November 20, 2024 at 8:31 am #16422938 | |
marieS-14 |
we implemented a htcaccess fix that for now resolves the domain-issue, although the problem seems definitely to be part of WP or WPML. |
November 20, 2024 at 9:17 pm #16426550 | |
Ilyes Supporter
Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00) |
Thank you for the follow-up, Looking forward to your reply then. |
The topic ‘[Closed] review process: Sorry, you are not allowed to preview drafts -> URL problem?’ is closed to new replies.