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This topic contains 45 replies, has 2 voices.

Last updated by Kor 1 year, 2 months ago.

Assisted by: Kor.

Author Posts
May 15, 2024 at 2:51 pm #15631184

yannay

The Hebrew homepage loaded in edit mode for a brief minute and was hanging. I did try another browser. Still request timeout.
If you can access the dashboard can you please disable the plug-ins so I can go into the pages on the dashboard and delete the hebrew pages and re-create translations?
If the plug-ins are deactivated and then reactivated will I lose the configurations on the plug-in? I don’t want that to happen. I watched the. screen recording . Not sure why my browsers get request timeout
Thank you

May 15, 2024 at 3:07 pm #15631237

yannay

It’s now a 503 error. Is it likely a php error credue to WPML ?

May 15, 2024 at 3:17 pm #15631258

yannay

how can I post the error log from today privately?

May 15, 2024 at 3:20 pm #15631365

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you share a screen recording from your side? I've been navigating your site for a couple of minutes and everything is working fine for me.

You can use this free tool hidden link . I need to see what you did that causes the site to break.

May 15, 2024 at 3:46 pm #15631581

yannay

That is strange server is the same for all users. Today the homepage in edit mode was available for may be a minute hanging from loading the editable elements. I didn’t do anything and the site went back again to request time out. Yesterday I updated the Hebrew homepage without editing it and that made the server request time out
I’ll upload the error log in a minute.

May 15, 2024 at 3:55 pm #15631592

yannay

2024-05-15 03:19:33.201927 [INFO] [3374603] [T0] [20.172.9.8:59206#APVH_www.ranigilat.com:443] Auto Index is disabled for [/home/ranigila/domains/ranigilat.com/private_html/wp-admin/css/], access denied
2024-05-15 09:31:38.688926 [INFO] [14602] [T0] [23.81.59.80:14429#APVH_www.ranigilat.com:443] Auto Index is disabled for [/home/ranigila/domains/ranigilat.com/private_html/wp-content/themes/enfold/framework/], access denied
2024-05-15 09:31:39.965115 [INFO] [14601] [T0] [23.81.152.224:1029#APVH_www.ranigilat.com:443] Auto Index is disabled for [/home/ranigila/domains/ranigilat.com/private_html/wp-content/themes/enfold/framework/], access denied
2024-05-15 09:31:41.235796 [INFO] [14602] [T0] [91.108.195.47:55643#APVH_www.ranigilat.com:443] Auto Index is disabled for [/home/ranigila/domains/ranigilat.com/private_html/wp-content/themes/enfold/framework/], access denied
2024-05-15 09:31:42.638228 [INFO] [14601] [T0] [91.108.195.199:40095#APVH_www.ranigilat.com:443] Auto Index is disabled for [/home/ranigila/domains/ranigilat.com/private_html/wp-content/themes/enfold/framework/], access denied
2024-05-15 09:50:57.190739 [INFO] [14602] [T0] [167.71.230.142:60345#APVH_www.ranigilat.com:443] Auto Index is disabled for [/home/ranigila/domains/ranigilat.com/private_html/wp-admin/css/], access denied
2024-05-15 10:16:14.208669 [INFO] [14601] [T0] [66.249.66.73:46219-1#APVH_www.ranigilat.com:443] connection to [hidden link; on request #0, confirmed, 1, associated process: 186961, running: 1, error: Connection reset by peer!
2024-05-15 10:17:05.201371 [INFO] [14601] [T0] [66.249.66.73:46219-1#APVH_www.ranigilat.com:443] Connection idle time: 61 while in state: 7 stream flag: 0x120400,close!
2024-05-15 10:17:05.201406 [NOTICE] [14601] [T0] [66.249.66.73:46219-1#APVH_www.ranigilat.com:443] Content len: 0, Request line: 'GET / HTTP/1.1'
2024-05-15 10:17:05.201416 [INFO] [14601] [T0] [66.249.66.73:46219-1#APVH_www.ranigilat.com:443] HttpExtConnector state: 8, request body sent: 0, response body size: -2, response body sent:0, left in buffer: 0, attempts: 1.
2024-05-15 10:17:05.201422 [INFO] [14601] [T0] [66.249.66.73:46219-1#APVH_www.ranigilat.com:443] Lsapi connection state: 4, watching event: 25, respState: 1, m_iTotalPending:0, m_iPacketLeft:0, m_iCurRespHeader:0, req sent for 51 seconds,Total processing time: 51.
2024-05-15 10:17:05.201511 [INFO] [14601] [T0] [66.249.66.73:46219-1#APVH_www.ranigilat.com:443] abort request..., code: 4
2024-05-15 10:17:05.201516 [INFO] [14601] [T0] [66.249.66.73:46219-1#APVH_www.ranigilat.com:443] Abort request processing by PID:187203, kill: 1, begin time: 51, sent time: 51, req processed: 0
2024-05-15 10:24:53.484475 [INFO] [14601] [T0] [42.96.43.183:36640#APVH_www.ranigilat.com:443] connection to [hidden link; on request #0, confirmed, 1, associated process: 204966, running: 1, error: Connection reset by peer!
2024-05-15 10:24:53.484534 [NOTICE] [14601] [T0] [42.96.43.183:36640#APVH_www.ranigilat.com:443] oops! 503 Service Unavailable
2024-05-15 10:24:53.484537 [NOTICE] [14601] [T0] [42.96.43.183:36640#APVH_www.ranigilat.com:443] Content len: 101, Request line: 'POST /wp-login.php HTTP/1.1'
2024-05-15 10:24:53.484538 [INFO] [14601] [T0] [42.96.43.183:36640#APVH_www.ranigilat.com:443] Cookie len: 37, wordpress_test_cookie=WP+Cookie+check
2024-05-15 10:24:53.484608 [INFO] [14601] [T0] [42.96.43.183:36640#APVH_www.ranigilat.com:443] abort request..., code: 4
2024-05-15 10:26:26.124516 [INFO] [14601] [T0] [103.3.246.123:57914#APVH_www.ranigilat.com:443] Abort request processing by PID:207280, kill: 1, begin time: 25, sent time: 25, req processed: 0
2024-05-15 10:48:50.929547 [INFO] [14602] [T0] [68.178.166.166:60402#APVH_www.ranigilat.com:443] Abort request processing by PID:246899, kill: 1, begin time: 28, sent time: 28, req processed: 0
2024-05-15 11:07:49.504553 [INFO] [14602] [T0] [198.20.67.198:47526#APVH_www.ranigilat.com:443] Abort request processing by PID:278501, kill: 1, begin time: 31, sent time: 31, req processed: 0
2024-05-15 11:08:50.904596 [INFO] [14602] [T0] [89.248.172.92:59088#APVH_www.ranigilat.com:443] Connection idle time: 61 while in state: 7 stream flag: 0x20400,close!
2024-05-15 11:08:50.904631 [NOTICE] [14602] [T0] [89.248.172.92:59088#APVH_www.ranigilat.com:443] Content len: 0, Request line: 'GET /wp-json/wpgmza/v1/markers HTTP/1.1'
2024-05-15 11:08:50.904634 [NOTICE] [14602] [T0] [89.248.172.92:59088#APVH_www.ranigilat.com:443] Redirect: #1, URL: /index.php
2024-05-15 11:08:50.904638 [INFO] [14602] [T0] [89.248.172.92:59088#APVH_www.ranigilat.com:443] HttpExtConnector state: 8, request body sent: 0, response body size: -2, response body sent:0, left in buffer: 0, attempts: 0.
2024-05-15 11:08:50.904644 [INFO] [14602] [T0] [89.248.172.92:59088#APVH_www.ranigilat.com:443] Lsapi connection state: 4, watching event: 25, respState: 1, m_iTotalPending:0, m_iPacketLeft:0, m_iCurRespHeader:0, req sent for 61 seconds,Total processing time: 61.
2024-05-15 11:08:50.904768 [INFO] [14602] [T0] [89.248.172.92:59088#APVH_www.ranigilat.com:443] abort request..., code: 4
2024-05-15 11:08:50.904777 [INFO] [14602] [T0] [89.248.172.92:59088#APVH_www.ranigilat.com:443] Abort request processing by PID:278948, kill: 1, begin time: 61, sent time: 61, req processed: 0

May 15, 2024 at 4:19 pm #15631685

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It says "access denied" on the top section of the error logs. You should check why it is saying that and could be blocking you from opening the Website. Let me know how it goes.

May 15, 2024 at 9:53 pm #15632439

yannay

This access issue seems to be related to the multilingual plugins, either WPML or woo multilingual. It is some code required on the htaccess to allow auto index. The issue does not exist on the live site which runs on the same server. Are you familiar with this issue as per WPML and woo installation?

May 15, 2024 at 10:07 pm #15632441

yannay

Since I cannot access the dashboard I can’t tell wether WPML is set to use languages in directories. If it is, I see some posts on this forum regarding htaccess rewriting itself and as a result pages are not loading. I specifically do not want languages in directories but a url suffix per languages

May 16, 2024 at 7:20 am #15633189

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for responding.

I've disabled all WPML plugins as requested. It's unclear why you're unable to access the backend. Could you please log in and attempt to activate WCML or WPML, and inform me if the site experiences any crashes?

Regarding the htaccess matter, are you referring to the situation outlined in this link: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/?

May 28, 2024 at 3:47 pm #15679582

yannay

ve added the code to functions.php in child theme. was able to activate WPML & WCML. However when editing any of the pages which are not in English yet are defined as such by WPML, changing the language of the page to the correct language - Hebrew > Updating the page, the result is nonresponsive server ( error 503) and the server error log as mentioned above.
This renders the backend inaccessible to deactivate the two plugins.
It also indicated the functions.php code is not solving the rewrite issue in htaccess, which is likely the cause for the server not responding.
Before the server error I managed to create a translation for the homepage from scratch without issue. I have not tried to edit that new language page and update it as updating seems to be what is causing the server error. I may have to resort to deleting all existing language pages and creating translations from scratch from the English.
Plaese:
1) try it yourself - change the language of any of the non English pages defined as English pages, to Hebrew > Update. you'll see the issue.
2) I'd like to fix the rewrite issue by adding the proper code - allow autoindex on htaccess. Is WPML aware of the issue and is there a code fix to allow auto index on htaccess?
3) Can you please reactivate the plugins and make sure Language pages use a url suffix and not directories? (if you can access the dashboard)
Thank you

May 28, 2024 at 3:59 pm #15679658

yannay

server error log

May 28, 2024 at 4:18 pm #15679841

yannay

2024-05-28 11:51:42.769717 [NOTICE] [865437] [T0] [37.60.239.53:52716#APVH_www.ranigilat.com:443] Content len: 0, Request line: 'GET /phpMyAdmin-5.2.1-english/index.php?lang=en HTTP/1.1'

more...

May 28, 2024 at 4:28 pm #15679852

yannay

I've added this to htaccess:

<Files .htaccess>
Order deny,allow
Deny from all
</Files>
#
Options +Indexes
DirectoryIndex index.php
IndexIgnore *

now the server responds

I will now remove the functions.php code linked to in an earlier reply from @Kor on this thread

May 28, 2024 at 4:40 pm #15679865

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Your server is still very unstable. When I try to edit the Hebrew page using this link hidden link , it breaks and it shows 500 Internal Server Error. Could you check on the server logs? Or consult your hosting provider about this?

Screenshot_127.png

The topic ‘[Closed] Running WPML & woocommerce on stage.ranigilat.com’ is closed to new replies.