Background of the issue:
I am experiencing a scrolling issue in the WPML translation editor on my site hidden link. I have ensured that all plugins, including WPML, are up to date. I have also tested the issue in incognito mode on Edge, Chrome, and Firefox, but the problem persists.
Symptoms:
When the content is too long in the translation editor, the 'save and complete' element does not stay in place and scrolls up uncontrollably, making editing inconvenient.
Welcome to WPML support. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
Make sure you set the next reply as private.
Also, if you could use loom.com to show me what is your experience, that will help me to identify the issue.
I wonder if the problem happens on a specific page or all pages? If a specific page please give me the URL.
The normal behavior is the save and complete control will attach to the field being edited. This behavior goes well in SHORT content page.
In LONG content pages (no matter pages, posts and product pages, text or media), when the edit goes to the LOWER part (not the bottom part) of the content, the "attaching" behavior is disrupted. The content will scroll upward after each saving, and then I need to scroll down to find the uneditted fields to edit. This is very troublesome, and involves more time.
Please check the 2 video records:
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Currently I've finished all the editting of long content, and need to move one with the project. Moreover, the export file (by all in one wp migration) is more than 1GB. I don't have the unlimited version to import it to a staging site.
I think you can create a long content page just adding a lot of pictures. You will see the issue.
My site is built with Bricks Builder.
From what I understand, when you click a save button on the Advanced Translation Editor, it goes to the next untranslated item.
So the way it worked on the video seems that you tried to edit something in the middle while there was other untranslated content at the top.
The best way is to go to the very top of the page. Click save, on one of the translations and wait to get scroll down to the next item. That way you will not get that scroll up in the middle.
If I did not understand the issue, I'd appreciate it at least I have access to the website and you tell me which page ot check so I can see what happens on my browser.
I know if there is any unsaved field the control will go back to the unsaved field in upper part of the content, but my case is clearly not the case. In the 2 videos, there is no unsaved field in the upper part. AND, this issue happens in ALL the long content pages, for example all the product pages in this archive page: hidden link
This also happens in my local computer. Please try a long content. It should happen
