Search filters not translated / not displayed

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Compatibility

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Last updated by Vladimir 4 months, 3 weeks ago.

Assisted by: Bruno Kos.

Author	Posts
January 8, 2025 at 10:39 am
Vladimir	Contexte de la question: I am trying to display translated search filters from Search&Filter Pro on my website. The issue can be seen on this page: hidden link. I expected the filters to appear as they do on the original French page: hidden link. The custom taxonomy terms are not showing in translated language (english). For your information, I have created a custom post type associated with some custom taxonomies with CPTUI. Symptômes: I have translated the taxonomies, but they don't show on the translated page. Questions: Why are the translated taxonomies not showing on the translated page? How can I ensure that the search filters are displayed correctly on the translated page?
January 8, 2025 at 11:29 am
January 8, 2025 at 1:26 pm #16573635
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am checking this with our 2nd tier and will keep you posted.
January 9, 2025 at 12:19 pm #16577624
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you. However, logins no longer work for me, I get "Erreur : ce mot de passe ne correspond pas à l’identifiant wpml".
January 10, 2025 at 1:43 pm
January 13, 2025 at 8:28 am #16586869
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	This has been escalated to our 2nd tier team team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.
January 13, 2025 at 11:53 am #16588166
Vladimir	Thank you Bruno. By the way, do you if there is a way to receive ticket response notifications by e-mail?
January 13, 2025 at 12:59 pm #16588472
Vladimir	For your information: I have created a new page with new search filers and, there, it works : hidden link But it's still not working on the original page which is weird.
January 13, 2025 at 1:13 pm #16588522
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I apologize for the inconvenience caused by the missing email notifications. At the top of this ticket, you should find an option labeled "Email notifications about ALL answers." Please adjust this setting to ensure you receive notifications moving forward. These notifications are typically enabled by default for clients, so I’m unsure why they aren’t in your case. Regarding the link hidden link, could you try translating the page into French? Do you notice any filters appearing in that view? The case has been escalated to our second-tier support team, but I have not yet received their feedback.
January 13, 2025 at 1:27 pm #16588622
Vladimir	Thank you for the email notifications! I have translated the new page in french and the filters works.
January 13, 2025 at 2:36 pm #16588989
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Let me know if you would like us to proceed with debugging, or if you are okay with deleting the existing pages and using the new ones as replacements.
January 13, 2025 at 2:45 pm #16589029
Vladimir	I would prefer if we could find the source of this malfunction. That would certainly prevent future problems and might help other users with similar issues. Thank you.