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[Waiting for user feedback] Segment not saved

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Supporter timezone: Asia/Dhaka (GMT+06:00)

This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 23 hours, 32 minutes ago.

Assisted by: Prosenjit Barman.

Author Posts
September 27, 2024 at 2:27 pm #16230277

mauroG-14

Background of the issue:
I am trying to save the translation of a segment in the WPML editor on my site hidden link.

I followed the solution proposed here:
https://wpml.org/forums/topic/translation-page-not-accepting-two-edits/
but the segment is always saved as 'Draft' and the whole page translation cannot be saved.
You can see the segment "Press&Media" in the attached image, highlighted in orange.

Symptoms:
Segment not saved

Questions:
Why is the segment always saved as 'Draft'?
How can I save the whole page translation?
September 28, 2024 at 5:54 am #16231583

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

I understand the issue you're facing. I checked the Job ID from the screenshot in our translation management system and found that the text is HTML formatted and contains a link. You'll need to apply the same formatting in the translation to save the segments properly.

Could you please switch to our new Advanced Translation Editor and see if you're able to make the same formatting and save the segment from there? To switch to the previous translation editor, follow these steps:

1. Open the translation editor.
2. Click on the gear icon at the top of the editor.
3. Enable the option "Use new version of the Advanced Translation Editor."

Please refer to this screenshot for guidance: hidden link.

Please let me know how it goes. I'll be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit