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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 1 replies, has 2 voices.

Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author Posts
January 15, 2024 at 5:07 pm #15186308

lindas-13

Hello, when I try to send items/basket for translation it loads for 1-2 seconds, then stops loading and nothing happens

January 15, 2024 at 5:16 pm #15186320

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Here is the ticket.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

The topic ‘[Closed] send items/basket for translation then stops loading and nothing happens’ is closed to new replies.