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Assisted by: Bigul.

Author Posts
September 12, 2024 at 3:26 pm #16172384

CMS Test

Background of the issue:
I am experiencing an issue with my website, where the primary language is French. When a customer attempts to make a payment on the Dutch language version of the site, a session timeout error message appears, preventing them from completing their purchase. The error message displayed is: "Je sessie is verlopen. Terug naar winkel," which translates to "Your session has expired. Back to shop." I have attached a screenshot of the error for your reference. Despite my efforts to troubleshoot and resolve various errors, this particular issue persists.

Symptoms:
Session timeout error message on the Dutch language checkout page: "Je sessie is verlopen. Terug naar winkel."

Questions:
What could be causing the session timeout error on the Dutch language checkout page?
How can I fix the session timeout error to allow customers to complete their purchase?