Setting the homepage as a different language

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Tagged: Exception

This topic contains 9 replies, has 2 voices.

Last updated by Dražen 1 year, 3 months ago.

Assisted by: Dražen.

Author	Posts
January 28, 2024 at 5:29 pm #15234573
romanT-12	Tell us what you are trying to do? The site was originally built in Russian. I translated a few pages and when I set the default language through WPML as Hebrew the URL for the homepage gets set to a weird undefined page: hidden link . I don't know why this /ru gets added to the URL, and we want to set the default language as Hebrew but it doesn't work. hidden link
January 29, 2024 at 8:12 am #15236437
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I am not sure I understand the issue. I checked the website and I can see the URL of home shows fine for all languages: hidden link > hidden link. Let me know how can I see the issue and if you still need our help. Regards, Drazen
January 29, 2024 at 10:30 am #15237345
romanT-12	Thanks for the reply. We have temporarily solved the issue wit ha redirect plugin, but this isn't a good solution as the default language is still set to Russian, and when an internal link in the Hebrew homepage is clicked - the page that opens is in Russian. The issue still exists when I try to change the default language to Hebrew the page that opens when going to hidden link is hidden link (it is not the case now as the site is live and we're using that temp redirect solution.
January 29, 2024 at 11:52 am #15237853
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, 1) Can you please setup a staging site so I can see the issue and understand what happens? 2) Does the issue still happen when only WPML plugins are active and all others are disabled, while you are using the WP default theme? Let me know. Thanks, Drazen
January 29, 2024 at 12:30 pm #15238105
romanT-12	Since I'm not the admin of the site I don't have an option to create a staging site. I can setup a user for you, and you can see for yourself. The site is backed-up and it's not a big deal if it's down or broken for a few minutes, as long as the issue can be resolved. If possible please reply to yeshai@lang-studio.com as I am writing on the website owner's account but it would be easier if we could communicate directly.
January 29, 2024 at 12:59 pm #15238367
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I am sorry but it would be needed for you to check the suggested steps before we continue. Please first check and follow my instructions from the last reply and then we can continue on the next step, it would speed things up. Otherwise, I can share instructions on how to share a copy of the website if the issue still happens in the minimal environment as I suggested in my previous reply. As for email, I am afraid we can not do that but you can adjust your user email from the WPML.org account. Let me know. Regards, Drazen
February 11, 2024 at 2:19 pm #15290066
romanT-12	Hi Can I still get assistance with the issue? I have tried turning off all plugins, and the issue was not resolved. At this point I can't create a staging site, but can give access to support, and the site is backed up, and can be offline for maintenance if needed.
February 12, 2024 at 7:21 am #15291074
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, sure. 1) Share a step-by-step guide on how can I check and see the issue. 2) Please make a full backup of your site (files and database) and confirm it in your next reply. If possible please provide access to the staging website, not production. Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly. I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any. I would need to access both your site's wp-admin and FTP account, if possible. I have enabled the private username and password fields in your next reply. I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned. You can safely add your information into these fields. Regards, Drazen
February 12, 2024 at 11:30 am #15292666
romanT-12	Hi. Thanks for your reply and willingness to help. I actually hired a dev. yesterday to help me reolve the issue. It looks like he was able to solve the problem. If any issues come up again with the translation, I will contact you again. Hope fully I won't need further assistance. Thanks
February 12, 2024 at 2:11 pm #15293536
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Great! 🙂 Glad to hear your issue is now solved. I will be closing this ticket and marking it as resolved. I hope I was helpful. Don't hesitate to ask if you find any problem in the future, I'll gladly help you. Regards, Drazen