Sharing credits between development and live website seems broken - WPML

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Last updated by tonyB-16 2 months, 3 weeks ago.

Author	Posts
April 18, 2025 at 4:43 pm #16947725
tonyB-16	Background of the issue: I am trying to share automatic translation credits between my development and live website. Initially, I installed WPML on the development site and had automatic credits available there. After going live, I transitioned the credits to the live site and performed automatic translations. Now, I need to share these credits with the development site after syncing it with the live site. I attempted to use the migration code from the live site to the dev site, but encountered issues. Symptoms: The wizard incorrectly identifies the URL as changed even though both URLs are identical. Choosing 'both are in use' did not work, and the dev site is not receiving automatic translation credits. Questions: What is needed to share automatic translation credits between the development and live site? How can I ensure the dev site receives automatic translation credits?
April 21, 2025 at 2:32 pm #16952031
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. I will answer before the ticket is assigned to one of my colleagues. I checked our side and I saw that there where three instances of the website. I made sure that the other instance also is copied. Would you please check if the issue is gone? If not, please go to WPML > Support > Troubleshooting and from the top share the code that you see under "Your Automatic Translation account id is" Do the same for the development website so we can know which instances we are deling with. Thanks.
April 21, 2025 at 3:00 pm #16952076
tonyB-16	Thanks so much for responding. I'm not sure why, but I can now use auto translate (and therefore credits) for dev and live. I'm not sure if something freed up over the weekend, but we seem to be good to go now. Going forward, is the following link still considered the documentation for sharing translate credits between variations of the same site? https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/?utm_source=plugin&utm_medium=gui&utm_campaign=site-moved-copied&utm_term=move-confirmation