Shop Banner Translation V2

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to add a banner to a new subcategory on your site but it is not displaying in the Polish version, although it appears correctly in the English version.
Solution:
We found that everything was correctly translated in WPML > String Translation. The issue was that the category ID was not translated, which is necessary since the Polish category ID differs from the English one. To resolve this, you need to translate the category ID to match the Polish version. We have created a short video to demonstrate how to do this: https://www.loom.com/share/aab408afb4854eb98451f1db2dae45da.

If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

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Tagged: Compatibility

This topic contains 4 replies, has 2 voices.

Last updated by Nicolas V. 1 month, 2 weeks ago.

Assisted by: Nicolas V..

Author	Posts
September 27, 2024 at 7:45 am #16228650
wojciechZ-6	Background of the issue: I am trying to add a banner to a new subcategory on my site hidden link. Symptoms: No specific issue or error message mentioned. Questions: How do I add a banner to a new subcategory using WPML?
September 27, 2024 at 7:47 am #16228656
wojciechZ-6	We talked abou this is ticket: https://wpml.org/forums/topic/shop-banner-translation/ Now I made same steps, and for ENG versionm banner is visible: hidden link BUT for PL version not :/ hidden link Cache, cookies etc. cleared..
September 27, 2024 at 2:28 pm #16230308
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Welcome to the WPML support forum. he XML file shared in the previous ticket should allow for the registration of this banner for translation. Could you please try re-entering the translation and check if the fields are available for translation? I’m not familiar with this plugin, and I would appreciate it if you could share the credentials with me, as you did with Noman. The previous ticket is closed, and access to the private field has been deleted. I will activate it for this ticket. IMPORTANT: Before we proceed, please ensure you back up your site and database.
September 27, 2024 at 4:23 pm #16230683
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, I have the following error, could you please check that for me. Error: The password you entered for the username is incorrect
September 27, 2024 at 6:59 pm #16231150
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hello, Thank you for providing access. You were on the right track, and everything was already translated in "WPML > String Translation." However, there was a small oversight — you missed translating the category ID. This is why the banner wasn’t applied to the Polish category, as the Polish category ID differs from the English one. I’ve created a short video to demonstrate this: hidden link
September 28, 2024 at 6:15 am #16231595
wojciechZ-6	Thank You very much for detailed solution with a video..