This thread is resolved. Here is a description of the problem and solution.
Problem: You are experiencing an issue where the edit of a single product on your site is not working correctly after a new update, causing a discrepancy between the translated and non-translated English pages. Solution: 1) Ensure that you have translated the following string correctly:
You must be %1$slogged in%2$s to post a review.
It should be translated to:
Ak chcete uverejniť recenziu, musíte byť %1$prihlásení do %2$s.
Instead of:
Ak chcete uverejniť recenziu, musíte byť %1$sprihlásení do %2$s.
2) After correcting the translation, clear both the object cache and server caches, then verify if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to fix an issue where the edit of a single product on our site is not working correctly after a new update. I want it to look the same as the non-translated English page. Please check the difference: hidden linkhidden link Link to a page where the issue can be seen: hidden link I expected to see: hidden link Instead, I got: hidden link
Symptoms:
The edit of a single product page is not working correctly after a new update, resulting in a discrepancy between the translated and non-translated pages.
Questions:
How can I fix the issue with the single product page not displaying correctly after the update?
Why is there a difference between the translated and non-translated product pages?
1) I have trouble understanding, so just to confirm, the issue is that the template in EN is not correct and same as the one in SK, for example:
- hidden link
- hidden link
Correct?
2) If that is correct, how are you creating and assigning templates for the default language? If you are using Elementor templates, have you translated them from WPML > Translation management?
As you see the the english page, you can see that everything is perfect.
But with WPML translation to SK, the template changed as you can see on the website.
Pictures are missplaced, add to cart is missplaced, the title is missplaced.
Please let me know your answer to my doubts and questions from previous reply, about the template?
Also if you have another issue not related to this one, with mobile versions please open a new ticket / chat and we will be glad to help, as we limit 1 issue per 1 ticket to keep things clear.
- Please backup the site files and database before providing us access.
- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.
You should use one of yours for security reasons. I should not have control of your admin account. That way, when we are done, you can safely remove it or change the password.
In order to check further I would need access to staging site and FTP access. If you can not provide it, then I would need to take a copy of your website and test like that.
