Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned. Sorry for the late response because of the holidays.
Please try the following steps after a full site backup (mandatory) and check if there is any difference in the result.
1) Upgrade to the latest version of WordPress (6.8.1)
2) Upgrade to the latest version of WPML (4.7.4)
3) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
4) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
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Thanks!
Bigul
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