[Resolved] some areas from “destinations” are not translated in French

Hello,

As discussed I would need to replicate your site on our servers so that our second tier support team can investigate further.

For this, you need to temporarily install a plugin called “Duplicator” on your site. This will allow you to create a copy of your site and your content.
I have activated a private field for you where you can share those files (package + installer).
- You MUST exclude /wp-content/uploads and /wp-content/cache from the copy to reduce the size
- Once the package is ready, if the files are too large to upload them to the private field, you can share a link to Google Drive, Dropbox, WeTransfer or any other similar service.

Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
https://wpml.org/faq/provide-supporters-copy-site/

Hi,

Just to let you know that your ticket has been escalated to the second tier support. I'll get back to you as soon as I have some feedback.

Thanks for your patience.
Nico

HI David,

Our team is still investigating. Actually your ticket got escalated to an higher level.

About the search, here is what we did during the conversation:
- Re-translate the "Destination single" template
- Delete all FR translations and redo 2 quick translations

Maybe your search form use some cache or index for performance, in that case re-index your content.

Hi,

I can't give you an ETA as the fatal comes from Elementor itself and not our plugin, but the fact that the error happens only on your secondary language could relate to WPML. So we need to investigate further. I'll keep you posted as soon as possible.

Hello David,

The problem is coming from "Travel Management" plugin. There is a shortcode nd_travel_destination_packages (Defined in wp-content\plugins\nd-travel\inc\shortcodes\nd_travel_static_shortcodes.php) used in the Elementor template.

It uses the parent destination ID which is set to destination post. However, this ID belongs to an incorrect language for translated posts. So shortcode displays the first destination.

Disclaimer: This plugin and the parent theme are not compatible with WPML.
1. The code provided below is a workaround and you will need to edit the plugin's code. Which means that every time you update the plugin your code will be overwritten and you will need to edit it again.
- We won't support this code in the future. We recommend you to contact the author and provide this solution, so they can implement it in their code.

2. We also recommend you to search for a compatible alternative here: hidden link

Workaround
- Edit wp-content\plugins\nd-travel\inc\metabox\mtb-cpt-3.php around line 164
replace:

$nd_travel_destinations_args = array( 'posts_per_page' => -1, 'post_type'=> 'nd_travel_cpt_3' );

with

$nd_travel_destinations_args = array( 'posts_per_page' => -1, 'post_type'=> 'nd_travel_cpt_3', 'suppress_filters' => false );

- Then edit the translated destination (e.g. /wp-admin/post.php?post=20005&action=edit&lang=fr), select the right destination and save.

Hi,

I'm not sure to be honest. It could be related to the workflow used for Spanish? The way you translated in Spanish the page containing the shortcode or maybe you created another shortcode in Spanish or even modified the shortcode in the Spanish page using the WordPress editor?

Please let me know if the solution provided works fine.

PS: you can see here that it's a common compatibility issue here: https://wpml.org/documentation/support/debugging-theme-compatibility/#issue-wp_queryargs-or-get_postsargs-doesnt-filter-out-correct-posts-ids-for-the-current-language

Hello,

I tried to log into your dashboard to see if I could reproduce the error but it requires a two step verification with a code. Could you please remove that protection while I'm working on your site?