Some languages are not supported(CN,JP,PT)

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Tagged: Translation Service

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Last updated by Ahmed Mamdouh 2 weeks ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
December 9, 2024 at 12:11 pm #16492617
Maxim	Background of the issue: We've been setting up automated translation jobs to one of our translation providers and were unable to send 3 language jobs - CN, JP, and PT. As we've understood, the job is routed via WPML's Translation Proxy (TP). The translation proxy has default languages configured, and if the language codes we configured on our end are not supported, then the jobs will not get through. Symptoms: Some languages are not supported (CN, JP, PT) and we are unable to send translation jobs for these languages. Questions: Can you please help to solve the issue and configure the language codes? Could you please confirm which code field is configured on TP? Code, Default Locale, or hreflang? Could you please advise how we can add Spanish (International) to our list of languages?
December 9, 2024 at 12:15 pm #16492663
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, this is the ticket. Can you please share URL of the website that you have issues with? Thanks, Drazen
December 9, 2024 at 2:51 pm #16493799
Maxim	hidden link
December 10, 2024 at 8:23 am #16496277
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+01:00)	Hello, thanks I have escaled it to our Translation proxy team. We will update when there is some news. Regards, Drazen
December 10, 2024 at 11:04 am #16497573
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket. Kindly be informed that I did the needed mapping and it is supposedly going to work properly now, please try to resend the jobs again and let me know how it goes. Best regards, Ahmed Mamdouh.
December 10, 2024 at 12:56 pm #16498274
Maxim	Hi Ahmed! Thank you for your assistance. I've tried to send translation jobs and it worked for CN, but still no luck with PT and JP.
December 10, 2024 at 2:16 pm #16498795
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, Could you please try again now and let me know how it goes? Best regards, Ahmed Mamdouh.
December 10, 2024 at 2:35 pm #16498940
Maxim	Thank you!Now it worked. The last question - How can we add Spanish (international) to the list of languages? I couldn't find it in the list, does this mean that it is now supported at all? Thank you
December 10, 2024 at 4:03 pm #16499524
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, You can add any custom language you want by doing the below steps: 1- Go to WPML → Languages. 2- Under Site Languages, click Edit Languages. 3- Scroll down and click Add Language. 4- Enter your custom language details and save. Please make sure that the Code of the language you add is exactly the same as the one you are using in Lionbridge. Best regards, Ahmed Mamdouh.