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[Closed] Some pages and short codes from Live Canvas are not translating.

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 3 replies, has 2 voices.

Last updated by Kor 10 months, 2 weeks ago.

Assisted by: Kor.

Author Posts
October 9, 2024 at 6:44 pm #16271834

Aira Lingat

Background of the issue:
I am trying to translate 2 pages on my site, Privacy Policy and Terms & Conditions, and they are not translating. I have added sections using shortcodes on Live Canvas and they are not translating. I have one page that is broken on German translation. Links to pages where the issue can be seen: hidden link, hidden link, hidden link (The Super Scientific Effectiveness of Super Patches Section), hidden link (German translation is broken).

Symptoms:
Pages and shortcodes are not translating and are still showing in English. One page is broken on German translation.

Questions:
Why are the Privacy Policy and Terms & Conditions pages not translating?
Why are the shortcodes from Live Canvas not translating?
What is causing the German translation page to be broken?
October 9, 2024 at 8:03 pm #16272376

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Please update your FTP access here using the private reply option.

October 15, 2024 at 12:34 pm #16290695

Aira Lingat

Hi, please use WP File Manager to check the back end.

October 15, 2024 at 6:34 pm #16292342

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

The topic ‘[Closed] Some pages and short codes from Live Canvas are not translating.’ is closed to new replies.