Some taxonomy terms are not synchronized among languages error

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Last updated by Kor 9 months ago.

Assisted by: Kor.

Author	Posts
April 25, 2025 at 11:37 am
farithciaK	Background of the issue: I am trying to resolve an issue where some taxonomy terms are not synchronized among languages in my WordPress dashboard. The message suggests that content in some languages may not have correct tags or categories. I attempted to update the taxonomy hierarchy by clicking on 'Product categories', but the page indicates that the taxonomy hierarchy is already synchronized. The issue can be seen on this page: hidden link Symptoms: The dashboard displays a message: 'Some taxonomy terms are not synchronized among languages. This means that content in some languages will not have correct tags or categories.' However, when I check the product categories, it says 'The taxonomy hierarchy is already synchronized,' so there is nothing to update. Questions: Why does the dashboard show a synchronization error if the taxonomy hierarchy is already synchronized? How can I ensure that all taxonomy terms are correctly synchronized among languages?
April 28, 2025 at 3:36 pm #16975694
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

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