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[Resolved] Split: can not see photo for translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to see a newly added photo in WPML Media Translation and is unsure how to translate it. Additionally, the client expressed confusion about not receiving email notifications for support replies.
Solution:
We discovered that the default translation settings for Media were incorrectly set to 'Not translatable'. To resolve this, the client should:
1. Verify why the Media translation setting was changed to 'Not translatable' and check if other settings were altered.
2. Change the setting back to 'Translatable' to ensure images function correctly with WPML, as this setting allows WPML to duplicate the database entry for each language.
3. Translate the images via WPML → Media Translation.
FPlease note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/media-images-duplicated/

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This topic contains 5 replies, has 0 voices.

Last updated by Dražen 1 week ago.

Assisted by: Dražen.

Author Posts
January 19, 2026 at 8:21 am #17741279

unicR

Also I have added a new photo there. How can I "translate" it? I can't see it in WPML Media translation. Which is the correct way to do this?
January 19, 2026 at 8:25 am #17741300

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have checked the photo, and I can see that the default translation settings for Media were changed and set to Not translatable (see attached image).

This setting is not correct, and images will not work properly with WPML in this configuration. Images need to be set as translatable, as WPML copies/duplicates them for each language so they function correctly. This process duplicates the database entry only, not the actual image file.

Once this is set correctly, you will be able to translate images via WPML → Media Translation.

I would recommend first checking why this setting was changed and whether any other settings or options were modified as well. Then making a backup and changing it to correct / default settings.

Regards,
Drazen

Settings-‹-Producator-Structuri-Metalice-Usoare-Unic-Rotarex®-—-WordPress-01-19-2026_09_22_AM.jpg
January 19, 2026 at 11:34 am #17742336

unicR

I didn't make any changes, this is weird.
I want to ask one more question on this topic, but the problem is on another website. How can I give you new credentials?

January 19, 2026 at 12:43 pm #17742601

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Let’s please avoid mixing different websites and issues within the same ticket, this helps keep ticket clear and easier to follow. If you need assistance with another website, the best approach is to start a new chat or ticket. Alternatively, let me know and I can open one for you.

Regarding the current website and issue, please let me know how things go after following the suggestion from my previous reply.

Regards,
Drazen
January 19, 2026 at 1:20 pm #17742705
unicR

Please create a new ticket, I want to be sure I will still talk to you, not to other Supporter, because u already know what is my problem.
PS: Why don't I get email when you answer here?

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-media-issues/

https://wpml.org/forums/topic/split-email-notifications/
January 20, 2026 at 7:08 am #17744701

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back. Okay I have opened 2 tickets for both of your issues and lets discus them there separately:

- https://wpml.org/forums/topic/split-media-issues/
- https://wpml.org/forums/topic/split-email-notifications/

In the meantime you can follow your tickets from your profile page:
- https://wpml.org/forums/users/unicr/

Regards,
Drazen