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[Closed] Split: fatal error + can't load spanish homepage

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This topic is split from https://wpml.org/forums/topic/fatal-error-when-installing-otgs-installer-plugin/

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Supporter timezone: Europe/Bucharest (GMT+03:00)

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 9 months ago.

Assisted by: Mihai Apetrei.

Author Posts
December 4, 2023 at 12:30 pm #14986611

moodyH

HI,
i went through the setup and added Spanish as second language... the site now gave a critical error and not loading....

the home page loads if i disable "WPML String Translation"
but when i load the spanish home, i get this error:
hidden link

the site build using elementor so i will need the String plugin but when i activate it, the site dont load at all, pleaes let me know if i should keep it inactive.

how can i fix the loading issue of the spanish home?
December 4, 2023 at 1:50 pm #14987531

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Before this ticket gets assigned to my colleagues, I will try to help.

In regards to the fatal error, we need to find out what the actual error is.

Can you please enable the WordPress debug feature and recreate the issue to see if you are getting an actual error message that is more descriptive?

This will allow us to see if any PHP errors are being produced.

More Info: https://codex.wordpress.org/Debugging_in_WordPress

In order to do that, edit the wp-config.php file inside your WordPress directory and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', false );
define( 'WP_DEBUG_DISPLAY', true );

Now please reproduce the issue once again.

Now, let's see if we can find more information.

The 404 error probably shows that there is no existing translation yet that is fully published for the ES homepage.

Please let us know what you find.

Mihai

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