Split: how I get the footer text to translate?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate the footer text using WPML, even though other parts of the website are translating correctly.
Solution:
We recommend checking how the footer was created and ensuring it is configured to be translatable. If you're experiencing this issue, navigate to WPML → Translation Management and send the footer for translation. Additionally, you might find it helpful to consult the How to Translate Avada with WPML documentation for detailed guidance.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic is split from https://wpml.org/forums/topic/wpml-shows-out-of-date-but-not-update-available/

Tagged: Compatibility, Exception

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 1 month, 1 week ago.

Assisted by: Andrey.

Author	Posts
March 3, 2025 at 11:19 am #16768581
lauraJ-14	The update is fixed. Thank you! Can you explain how I get the footer text to translate? Everything else seems to be translating except this area. Thanks! Laura
March 3, 2025 at 11:28 am #16768707
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hi Laura, Could you provide more details on how you created your footer? Have you tried navigating to WPML → Translation Management to send the footer for translation? How to Translate Avada with WPML hidden link
March 5, 2025 at 5:10 pm #16780058
lauraJ-14	The footer issue is fixed. I turned on automatic full site translation. On another site: hidden link when Spanish is clicked, then the viewer moves to another page, they need to click Spanish again for it to translate. How do I get it to keep Spanish from page to page? New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-when-spanish-is-clicked-then-the-viewer-moves-to-another-page/
March 5, 2025 at 6:02 pm #16780217
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I am glad to hear that it is fixed now. I opened a new ticket to answer your new question. This will also help other users with similar problems find solutions when searching the forum. I will reply here: https://wpml.org/forums/topic/split-when-spanish-is-clicked-then-the-viewer-moves-to-another-page/