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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed assistance with translating PDF documents located in the footer of their website. They were unable to find the relevant strings in the String Translation interface.
Solution:
We advised the client to navigate to WPML>>String Translation and click on the Translate texts in admin screens » link at the bottom of the page. They should then search for the missing strings in the Admin Texts Translation screen. If the strings are listed there, the client should add them for translation and proceed with translating them. For further guidance, we provided a link to our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#strings-arent-selected-for-translation.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum: https://wpml.org/forums/forum/english-support/.

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This topic contains 1 reply, has 2 voices.

Last updated by Bigul 1 year, 6 months ago.

Assisted by: Bigul.

Author Posts
February 8, 2024 at 10:20 pm #15283675

liesbethV-4

Hi Mihai,

Thanks for help. I managed to fix the switcher to be on the right place. I still have problems to translate the pdf documents in footer. How can I do that? Searched in string translations but not found.

February 9, 2024 at 7:41 am #15284229

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

In some cases, those strings may have been recognized but not associated yet with the String Translation panel for the translation. Please visit WPML>>String Translation and click on the *Translate texts in admin screens »* link at the bottom of the page.

Then search for the missing strings in the *Admin Texts Translation* screen and check whether it is listed or not. If so, please add it for translation and translate it.

Refer to this doc for more details - https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#strings-arent-selected-for-translation

--
Thanks!

Bigul