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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to change the email address for each language on their website but could not find where to do this.
Solution:
We recommended the following steps to locate and translate the email address:
1. Navigate to WPML → String Translation.
2. At the bottom of the page, click on the "Translate texts in admin screens" link.
For more detailed guidance, we provided a link to our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

If you're experiencing this issue and the provided solution does not apply or is outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by Andrey 1 year, 4 months ago.

Assisted by: Andrey.

Author Posts
April 11, 2024 at 3:08 pm #15509961

luanaB

so i managed to change the links to the social pages, hwoever i cannot find where i can change the email address for each language.

April 11, 2024 at 3:11 pm #15509984

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Where can the problem can be seen? Can you provide some screenshots?

I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

April 11, 2024 at 11:34 pm #15511058

luanaB

so if you go to the home page of my website, on the top of the page you can see the social media icons, i managed to add the correct social media link to each version (language) of the website. However, i am unable to find where i can make the same change to the icon with the email address and contact number.

April 12, 2024 at 1:39 pm #15513105

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I understand now. It should be available in the same way you translated the other icons' links. Have you tried looking for them using the following steps?

1. Go to WPML → String Translation.
2. Scroll to the bottom of the page and click the "Translate texts in admin screens" link.

Here's the URL: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/