Split: invoices page is blank

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client cannot access the invoices section in WPML > Translation Management > Tools > invoices, as the page remains blank. Additionally, there are errors in ATE logs and concerns about loss of previous human translations and server connection issues.

Solution:
1. We suggest following the method explained in an existing ticket to access invoices: https://wpml.org/forums/topic/invoices-overview-empty-javascript-error/#post-14994701.
2. We recommend making a full backup of the website and updating all available plugins.
3. We found 'CURL error 28' errors in the ATE logs, indicating connection issues with our servers. It is necessary to contact hosting/server support to verify if connections are being blocked by a firewall or similar rules.
4. If the customer needs specific invoices, we can send them by email at the customer's request.
5. If clicking 'check now' on the WPML installer support page shows two green checks, then the connection is fine and the issue might have been resolved by the hosting.

It is possible This solution may not be relevant because it is outdated or does not apply to your case. If so, we suggest opening a new support ticket. We also recommend reviewing known issues at https://wpml.org/known-issues/, Check the version of the permanent solution and confirm that you have installed the latest versions of themes and plugins. If you need further assistance, feel free to contact us on the WPML support forum: https:/ /wpml.org/es/forums/forum/ayuda-en-espanol/.

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This topic is split from https://wpml.org/forums/topic/no-option-for-automatic-translation-engines/

Tagged: ATE

This topic contains 15 replies, has 2 voices.

Last updated by Mihai Apetrei 8 months, 4 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
May 7, 2024 at 5:37 am #15599787
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi Jasmin and welcome back! If you click "check now" and those two are still with a green checkmark, then yes, the connection is ok now and probably was resolved by your hosting. In regards to the "cannot connect" notice at the top, there's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own. To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive and it should go away on its own at some point.

Author

Posts

May 7, 2024 at 5:37 am #15599787

Mihai Apetrei

Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi Jasmin and welcome back!

If you click "check now" and those two are still with a green checkmark, then yes, the connection is ok now and probably was resolved by your hosting.

In regards to the "cannot connect" notice at the top, there's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own.

To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive and it should go away on its own at some point.