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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the language switcher had disappeared on smartphones and was unsure how it was added to the header in the first place.

Solution:
We suggested checking if there was an option within the theme settings that might control the display of the language switcher on different devices. We also considered the possibility of custom code affecting its visibility. To further investigate, we requested temporary access to the client's site, with a strong recommendation to take a full backup before providing access. We recommended using the Duplicator plugin for backup purposes. http://wordpress.org/plugins/duplicator/

If you're experiencing a similar issue with your language switcher not appearing on mobile devices, we recommend checking your theme options for any responsive design settings or custom code that might affect its visibility. If the problem persists, please consider taking a full backup of your site and then contact us for further assistance. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If so, do not hesitate to open a new support ticket with us for personalized assistance. Contact WPML Support

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by Bobby 1 year, 2 months ago.

Assisted by: Bobby.

Author Posts
April 23, 2024 at 11:46 am #15555726

alainL-22

The language switcher has disappeared on smartphones.

I'm sorry, I can't find how to fix that.

Cordially

Alain

April 23, 2024 at 1:15 pm #15556202

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi Alain,

I can see that the language switcher is added to your header in the Desktop version.

How are you currently adding it there? are you using any custom code?

April 25, 2024 at 8:23 am #15564089

alainL-22

Hi Bobby, thank you for your answer and sorry for my late response.

I absolutely don't know how the language switcher has been added to my header, i was thinking it was selected by WPML automatically, or by a choice I made by clicking somewhere through WPML, but I can't find that back , so I don't remember.
So I guess it wasn"t with a WPML option.

April 25, 2024 at 7:25 pm #15567198

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the update.

The fact that it is working for some languages but not others makes me believe some sort of configuration is missing.

Is there possible a choice within theme options?

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

May 7, 2024 at 11:43 am #15601674

alainL-22

I reinstalled the theme to fix that