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This topic is split from https://wpml.org/forums/topic/problem-translating-products/
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Supporter timezone: America/Lima (GMT-05:00)
Tagged: Exception
This topic contains 18 replies, has 0 voices.
Last updated by Andreas W. 2 days, 11 hours ago.
Assisted by: Andreas W..
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January 18, 2025 at 6:58 pm #16609678 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I was able to use an SSH tunnel with ngrok to expose my localhost install to the web but this does not solve the issue that Cloudflare does not allow me to register localhost domains, nor subdomains. We do sadly not have any test domains available yet for such purposes and I am consulting the second tier support about further possible steps. Please confirm: Did upgrading Cloudflare to a Business account solve the issue? |
January 18, 2025 at 7:12 pm #16609685 | |
jorgeM-44 |
Hi Andreas, Unfortunately, we don’t have the Business option for Cloudflare, as it costs $250 per month, which is too expensive for our current structure. At this point, it’s not a viable option for us. However, I still believe the issue is on Cloudflare side. If this issue concerns longer posts like the one I encountered earlier, I tested 6–7 products with the usual content today (the same content we’ve been using since the website’s launch), and it still didn’t work. This leads me to think that the problem isn't about the amount of information. What I’ve noticed is that when Cloudflare is off, translating the product twice in a row works fine. But with Cloudflare on, it doesn’t. Thank you. Best Regards, |
January 18, 2025 at 7:22 pm #16609689 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I am really sorry about the confusion, but you actually said earlier: "Regarding Cloudflare, I’m on the Business plan, which costs $250 per month, and it offers a max upload size of 200MB per client (up from 100MB). While this is an improvement, the cost is quite steep for us. Additionally, I’m uncertain whether this change will actually resolve the issue we’re facing." After I asked if upgrading Cloudflare solves the issue, you said: "Unfortunately, we don’t have the Business option for Cloudflare, as it costs $250 per month, which is too expensive for our current structure. At this point, it’s not a viable option for us." I am confused at this point if you upgraded Cloudflare and whether it solved the issue or not. Could you please clarify? I am also sorry that I keep repeating myself, but as much as I would like to assist you, I cannot find a way to run tests for this issue, as Cloudflare requires a public domain. The only option for further tests would be that you provide a staging site that is connected to Cloudflare and has WPML registered. If you suspect too much data is being transferred from WPML/WCML, please install the following plugins and provide us details about the HTTP requests end to Cloudflare: |
January 18, 2025 at 8:02 pm #16609757 | |
jorgeM-44 |
Hi Andreas, I'm sorry but i'm using a translation plugin which may have distorted what I writted unfortunately. I never had the business plan. Way too expensive. We use the free version and never had another version. Do you want me to buy a domain so you can use it in your tests? I can do that if you prefer. Thanks. Best Regards, |
January 18, 2025 at 8:09 pm #16609761 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
No worries, I am following up about a testing platform with the Second Tier Support and our Support Lead. For now, it might be really helpful if you could provide me again admin access to the live site so that I can try to obtain more information about the HTTP requests. The earlier provided credentials are not longer valid. The private reply form is enabled again. |
January 18, 2025 at 10:11 pm #16609833 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
This issue seems not to be related to Cloudflare. Your site is using the wrong ATE ID which belongs to a different URL. Did you lately change the site URL from hidden link to hidden link? If so, did you create a new site key for your new site URL on wpml.org and register WPML again after changing the site URL? |
January 18, 2025 at 10:14 pm #16609834 | |
jorgeM-44 |
Hi Andreas, I didn't. Maybe when i added the staging site I did it wrong? Best REgards, |
January 22, 2025 at 9:58 pm #16625156 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, WPML must be re-registered after every website migration or after changing the domain or domain provider. 1) Go to https://wpml.org/de/account/websites/ 2) If the site URL is already registered, delete it from the list. 3) Now enter the site URL again. This creates a new site key. 4) Click on "Show key" and copy it. 5) Enter the key under Plugins > Install > Commercial (tab) to re-register WPML. If WPML is still registered here, de-register it first. If the problem persists, please let me know. Kind regards |
January 22, 2025 at 10:50 pm #16625197 | |
jorgeM-44 |
Hi Andreas, I've entered the account page, and it shows the right URL instead of the cluster one. Weird. I've now tested to translate, one time and then two times, doesn't work in neither. Also doesn't went to draft as it used to. My colleague setup another staging site with the same domain and access as the last one, same login data as the Live site. Can you please do some testing? Now this one is fully working. Thank you. Best Regards, |
January 23, 2025 at 2:37 am #16625479 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I am following up with the Second Tier Support about this issue and will update you once I receive feedback. |
January 24, 2025 at 1:38 pm #16631580 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
It looks like the issue was object cache-related. Could you please run a test and let us know if the issues persist? |
January 24, 2025 at 3:54 pm #16632041 | |
jorgeM-44 |
Hi Andreas, I've tested in the live and staging site, however, it still doesn't work. Can you please clarify if you have solved the problem? Thank you. Best Regards, |
January 24, 2025 at 4:03 pm #16632066 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I tested on hidden link and I had no issue with translating a product. All products were translated on this test and there used to be only one untranslated one. Could you please provide me an example on which I can see the issue? |
January 26, 2025 at 1:00 pm #16635147 | |
jorgeM-44 |
Hi Andreas, I've tested the live site today and is now working. I'm gonna add several products today, lets see how it holds up. By the way, was the cache problem that you guys found related to our site or to the plugin? Best Regards, |
January 26, 2025 at 4:08 pm #16635408 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
I am glad to hear that the issue seems to be solved. Yes, I had a Second Tier Supporter review your account and he suspected there was a Cache issue that might be related to Object Cache running on your server, like Redis Cache. |