Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is receiving a message that the WPML plugin cannot connect to wpml.org, which is necessary for checking new versions and security updates. The issue might be due to network or security settings blocking outbound communication.
Solution:
We recommend checking if the issue is a false positive caused by server caching. To do this, navigate to Plugins > Add New > Commercial and click the "check for updates" button. If after the page refreshes, WPML still shows as registered, then it is likely a false positive and the notification should disappear once the cache clears.
If the problem persists, it might be because WPML is not currently registered. We will address the site key issue in a separate ticket.

Please note that this solution might not apply to your case if it's outdated or simply not relevant to your specific issue. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author Posts
February 16, 2024 at 7:30 pm #15312974

federicoF-23

This is the message:

The WPML plugin cannot connect to wpml.org
WPML must connect to its server to check for new versions and security updates. Something in your network or security settings is preventing this. Please allow outbound communication to wpml.org to remove this notice.

February 16, 2024 at 7:34 pm #15312982

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

There's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own.

To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive.

Please let me know how that goes.

PS: It could also show up because of the fact that WPML is not registered at the moment, I will share in the other ticket I created why the site key doesn't work.

Kind regards,
Mihai Apetrei