Split: transfer renewal

This thread is resolved. Here is a description of the problem and solution.

Problem:
You need to transfer an automatic renewal of a WPML blog plan that your client has paid for, but will not use, to her account without additional charges.
Solution:
We recommend following the steps outlined in our documentation to transfer the renewal to your client's account. You can find the detailed instructions here: Transferring Account Renewals to Your Clients.

If this solution does not apply to your situation, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML Support Forum.

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This topic is split from https://wpml.org/forums/topic/automatic-translation-11/

Tagged: ATE

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 3 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
September 3, 2024 at 3:05 pm #16136509
nicolasC-55	Hello mihai! How are you?? Yes! Everything is working fine now. I manually aproved each of the automatic translations and it worked. Thanks for your help. I have one last question though. My client has already payed a blog plan, the one that doesnt include the automatic translation, but she wont use it. Can I transfer the automatic renewal to her account with out her having to pay again the 40 euros? Thank you
September 3, 2024 at 3:09 pm #16136529
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Yes, you can follow the steps here (https://wpml.org/purchase/transferring-account-renewals-to-your-clients) to transfer the renewal to your customer.