This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing issues where changing a SKU causes the product to go into "Need modifications" and you're being charged for translations despite no significant content changes, this might be due to minor text alterations such as the removal of line breaks. These changes are treated as new content by the translation memory, requiring re-translation. Solution: We recommend enabling WordPress revisions to track changes more accurately, which might help in identifying unintentional text modifications like line breaks. It's important to ensure that the text sent for translation matches exactly with previous translations to avoid unnecessary charges. If the issue persists and you believe it should not, please check our related known issues and verify you have the latest versions of themes and plugins installed. If this solution does not apply or is outdated, we encourage you to open a new support ticket for further assistance. You can do so here: WPML support forum.
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please share URL to the backend where I can edit and see this text, as said I can not find and this would speed things up an avoid uncessery back and forth.
Please share URL where I can see this text on frontend.
We checked further, and it seems to be some minor change to the category text, which needs to be re-translated as it is not exactly the same text. Maybe this was done by someone; for example here text was changed to remove line break (space), so when you re-translate product, it also needs to translate this text again.
Since when you re-translate product, issue is not happening anymore it means that it was actually change that trigger this, not some bug, as if it was bug it would repeat it self.
I also tried with some text and ACF field on new test site, and it works fine.
Let me know if any other doubts from your side or anything else we can do to help.
Regards,
Drazen
Test example:
The following segment is not translated, words count 166, credits need: 332, similar to what's consumed.
Les housses de protection sont indispensables pour maintenir l'hygiène dans les environnements médicaux. Elles sont utilisées pour couvrir et protéger divers équipements, tels que les tables de massage. Les housses de protection empêchent la contamination croisée en créant une barrière entre les patients et les surfaces souvent en contact. Elles sont généralement fabriquées à partir de matériaux imperméables et jetables, ce qui permet de les remplacer facilement après chaque utilisation, assurant ainsi un niveau de propreté optimal.H2 : Entretien et stockage des accessoires d'hygiènePour garantir l'efficacité des accessoires d'hygiène, il est crucial de les entretenir et de les stocker correctement. Les gants médicaux, par exemple, doivent être conservés dans un endroit frais et sec, à l'abri de la lumière directe du soleil et de la chaleur excessive. Ils doivent être remplacés régulièrement pour éviter toute contamination. Les masques de protection doivent être stockés dans des conditions similaires, et les masques à usage unique doivent être jetés après chaque utilisation pour prévenir la contamination croisée.
We checked the previous job to see if this is translated and we see similar content is being translated
Les housses de protection sont indispensables pour maintenir l'hygiène dans les environnements médicaux. Elles sont utilisées pour couvrir et protéger divers équipements, tels que les tables de massage. Les housses de protection empêchent la contamination croisée en créant une barrière entre les patients et les surfaces souvent en contact. Elles sont généralement fabriquées à partir de matériaux imperméables et jetables, ce qui permet de les remplacer facilement après chaque utilisation, assurant ainsi un niveau de propreté optimal.
H2 : Entretien et stockage des accessoires d'hygiène
Pour garantir l'efficacité des accessoires d'hygiène, il est crucial de les entretenir et de les stocker correctement. Les gants médicaux, par exemple, doivent être conservés dans un endroit frais et sec, à l'abri de la lumière directe du soleil et de la chaleur excessive. Ils doivent être remplacés régulièrement pour éviter toute contamination. Les masques de protection doivent être stockés dans des conditions similaires, et les masques à usage unique doivent être jetés après chaque utilisation pour prévenir la contamination croisée.
Same Same but different: the content has line breaks removed on the latest jobs as you can see, which will be treated as a new segment.
I made a new test this morning, but I still thinking there is a bug
Please see this product, I only change stock, and it ask me again to translate the products whereas nothing is changed (you can see that this is the same text on right)
I would advise enabling WordPress revision since it could be you / or someone is changing the look between visual / text and that is causing some linebreaks to be removed. We can see that if WordPress revision enabled.
Also, I am checking this product translation but I do not see being translated before from this domain, or related translation job. Do you maybe know when did you translate it before or from which domain or similar, so I can check old translating job.
no, only that segment needs to be re-translated because the engine can not find the same in the translation memory; it needs to be exactly the same to match and be loaded from memory.
You can see in the image you shared where there is dotted translation that was translated automatically and charged because same was not find in the memory.
