String Translation plugin is breaking my site

This thread is resolved. Here is a description of the problem and solution.

Problem:
The string translation plugin is causing an error, resulting in the site being down.
Solution:
If you're experiencing this issue, we recommend enabling WordPress debugging to identify the specific error. Here are the steps you should follow:
1. Edit your wp-config.php file to enable debugging. Insert these lines before the comment /* That's all, stop editing! Happy publishing. */:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Replicate the error by performing the actions that led to the site going down.
3. Check the debug.log file located in your /wp-content directory for any WPML-related errors.
4. Copy and paste the full error message here for further analysis.

If this solution does not resolve your issue or seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

This topic contains 4 replies, has 1 voice.

Last updated by Andrey 3 weeks, 4 days ago.

Assisted by: Andrey.

Author	Posts
March 15, 2026 at 7:14 pm #17898428
luciaM-14	string translation plugin is causing an error - my site is down
March 15, 2026 at 7:51 pm #17898477
luciaM-14	The website is breaking when I activate String translation plugin, I need an urgent support as we are supposed to launch the program tomorrow. This is how the website looks like when the string translation plugin is on.
March 15, 2026 at 8:06 pm #17898494
luciaM-14	Im attaching a screenshot of how my website should look like. This problem wasn't there just some hours ago, I was working on translations of strings manually while the problem occured.
March 16, 2026 at 7:05 am #17898777
luciaM-14	Hi, is it possible please, to resolve this issue asap? We need to launch the program today and the website is not working with the translation plugin. I also troubleshooted and I found out that the 2 plugins - your general WPML plugin and the Strings translation plugin together causes the issue. When one or the other one is activated alone, the website works perfect. The issue is hten with these 2 plugins working and fighting each other. Please, help me solve this issue asap.
March 16, 2026 at 4:03 pm #17901282
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. To better understand your situation, could you please enable debugging, replicate the issue, and share the full error message from your debug.log file? Here are the steps: 1. Enable WordPress debugging by editing your wp-config.php file. Add (or modify, if these lines already exist) the following lines before the comment /* That's all, stop editing! Happy publishing. */: define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false ); 2. Replicate the error. 3. Check the debug.log file (located in the /wp-content/debug.log) for any WPML-related errors. 4. Copy and paste the full error message here.