Background of the issue:
I am trying to synchronize product categories between languages. We created a new product category in Dutch and translated all the information to English and German. We added products to the Dutch category, but the English and German translations show no products. We also have issues with syncing attributes across all languages. When visiting hidden link and checking the filter 'Merk', it shows 8 sauces connected to brand Heatsupply in Dutch, but only 4 in English. This discrepancy occurs for all attributes. Link to a page where the issue can be seen: hidden link
Symptoms:
The English and German translations of the product category show no products, despite having translations. There is a discrepancy in the number of products shown under attributes when switching languages.
Questions:
Why doesn't it show the products in English and German when all the selected products have translations?
Why is there a discrepancy in the number of products shown under attributes when switching languages?
These products already existed and we have added them to a new product category called 'Europese hot sauces' (in Dutch). We have created translations for this product category and even checked 'This is a translation of category 'Europese hot sauces' on the English and German product category level. After creating the product category and translated versions of this product category we added the products to the Dutch product category. We assume we don't have to manually do this for English and German too right?
Also, how would I have to update the translations? I don't see any update icons on the product pages, only adjust translations. Also I have tried synchronize attributes via Woocommerce - WooCommerce Multilingual & Multicurrency - Attributes. This never helps.
Is there a way to bulk update products and translations so we don't always have problems with badly synchronized products?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Indeed, I gave this a quick test with posts and if the category already has been translated, then the category should be synced over to every translated post without the need to update the translation at the moment in which you save the original post.
This behaves on my test in the same way with WooCommerce products.
Do you see any config issues at WooCommerce > WooCommerce Multilingual & Multi-Currency > Status?
I see some things are translated, but these are product categories that are not relevant in other languages than Dutch. So this should not be a problem.
I also added the troubleshooting screenshot but haven't executed it.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
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I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.
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If you are unable to provide such a copy of the website for testing, please let me know on this ticket.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
It seems there is a conflict between WPML and another plugin or the theme you are using.
Could you please create a copy or stage of the website and try running it with a minimal setup to see if the issue persists?
1) Deactivate all additional plugins that are unrelated to WPML and our add-ons. Now test again.
2) If the issue goes away, start by reactivating the plugins individually or activate them in small groups. This way, check where the issue recurs to identify the plugin causing the issue.
3) If this doesn't resolve the issue, please switch to a standard theme like Twenty Twenty-One to see if the issue might be theme-related.
Once we identify the cause, we can then attempt to replicate the issue and then escalate it internally. In this case, I'll provide a test site with WPML.
If you're unable to set up a copy of your website, please let me know and I'll be happy to help.
Best regards,
Andreas
The topic ‘[Closed] Synchronizing productcategories in between languages’ is closed to new replies.
