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This topic contains 1 reply, has 2 voices.

Last updated by Marsel Nikolli 1 year, 2 months ago.

Assisted by: Marsel Nikolli.

Author Posts
December 20, 2023 at 10:48 am #15100543

olegsS

We've got an email about issue with WPML. Please review and respond.

Howdy!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, WPML Multilingual CMS.

First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

hidden link

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.4.2
Active theme: Hello Elementor (version 2.9.0)
Current plugin: WPML Multilingual CMS (version 4.6.7)
PHP version 8.1.26

Error Details
=============
An error of type E_ERROR was caused in line 15 of the file /var/www/h2316/data/www/prayercall.info/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/resolver/class-wpml-resolve-object-url-helper-factory.php. Error message: Uncaught Error: Class "WPML_Resolve_Object_Url_Helper" not found in /var/www/h2316/data/www/prayercall.info/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/resolver/class-wpml-resolve-object-url-helper-factory.php:15
Stack trace:
#0 /var/www/h2316/data/www/prayercall.info/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/converter/class-wpml-url-converter-factory.php(108): WPML_Resolve_Object_Url_Helper_Factory->create()
#1 /var/www/h2316/data/www/prayercall.info/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/converter/class-wpml-url-converter-factory.php(73): WPML_URL_Converter_Factory->create_subdir_converter()
#2 /var/www/h2316/data/www/prayercall.info/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load.php(131): WPML_URL_Converter_Factory->create()
#3 /var/www/h2316/data/www/prayercall.info/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load.php(76): load_wpml_url_converter()
#4 /var/www/h2316/data/www/prayercall.info/wp-content/plugins/sitepress-multilingual-cms/sitepress.php(134): load_essential_globals()
#5 /var/www/h2316/data/www/prayercall.info/wp-settings.php(473): include_once('/var/www/h2316/...')
#6 /var/www/h2316/data/www/prayercall.info/wp-config.php(96): require_once('/var/www/h2316/...')
#7 /var/www/h2316/data/www/prayercall.info/wp-load.php(50): require_once('/var/www/h2316/...')
#8 /var/www/h2316/data/www/prayercall.info/wp-admin/admin-ajax.php(22): require_once('/var/www/h2316/...')
#9 {main}
thrown

December 20, 2023 at 11:36 am #15101195

Marsel Nikolli

Hi,

Thank you for contacting WPML Support, I will be happy to help you.


I noticed from the debug information that the WP memory limit needs to be increased, WordPress uses 40Mb as default and the minimum requirements for WPML are 128 MB. (Kindly check this page: https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the line: /* That's all, stop editing! Happy publishing. */

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

I would also noticed that you are using WPML v.4.6.7, I would suggest you update to the latest version v4.6.8.

-------

After, enable debug.log, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the “.../wp-content/” directory.
If you can paste your debug.log to https://pastebin.com/ and provide me with that link, it would be great!

Let me know how it goes,
Marsel

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