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Hi Jean,
Thanks for your patience, and my apologies for the delay—my workweek runs from Tuesday to Saturday.
I’ve reviewed the setup again and want to clarify a few points:
Sandbox Behavior: I’m aware of the issue and can recreate the conditions you described, but they do not manifest in my sandbox. This suggests the problem is specific to your site’s configuration.
Potential Causes:
WPML Settings: Please double-check that your site mirrors the sandbox settings under WPML > Settings > Custom Fields Translation. Be sure to click “Show system fields” to confirm.
Plugin Conflict: I’ve already tested with a minimal setup (Elementor PRO + WPML only). If you haven’t yet, I recommend replicating this on your end.
Template Integrity: Since the original templates open only in Save Mode—even with WPML disabled—this points to possible data corruption. Recreating the templates from scratch may help isolate the issue.
The most likely reason for the issue:
Header Conflict: Using two header templates assigned to the entire site creates a conflict. Instead:
- Assign one header to the homepage only.
- Assign the second header to the rest of the site.
I understand that you’d like me to escalate this internally for further review, but as long as there are two global header templates assigned to the whole site, this issue might be expected, and the second-tier support will send me back to you for the same reason.
Can we please stay on your sandbox?
Because it replicates exactly and perfectly the "conditions" problem.
There is only one template.
About : " WPML Settings: Please double-check that your site mirrors the sandbox settings under WPML > Settings > Custom Fields Translation. Be sure to click “Show system fields” to confirm."
Answer : The sandbox is good since Saturday because it replicates exactly the problem we have. I checked again, our site has Custom field Translation to "COPY" since last week.
Not an issue here.
About "Plugin Conflict: I’ve already tested with a minimal setup (Elementor PRO + WPML only). If you haven’t yet, I recommend replicating this on your end."
Answer : We only have those plugins activated.
I only had activated our backup plugin to roll back in case of problem. It is now disactivated.
About : " Template Integrity: Since the original templates open only in Save Mode—even with WPML disabled—this points to possible data corruption. Recreating the templates from scratch may help isolate the issue. "
Answer : I don't see this problem at all. However I have disactivated SAFE MODE and there is no data corruption so far.
Can I ask you a question ?
During my searches, the problem with ELEMENTOR conditions has already been documented by WPML as early as January 2025. It seems related.
Is there an official documentation about the corrections for ELEMENTOR PRO or any proposed official workaround?
The sandbox is good since Saturday.
Let me know about any updates. It is becoming urgent.
If necessary you can call me on whatsapp. You have my phone number.
Let's set up a call if you wish.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for following up on this matter!
The mentioned errata is unrelated to this ticket, as this refers to an issue with the plugin "Header Footer Code Manager".
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Regarding: User Error
Your website uses two header templates, which are both assigned to display on the entire website. This is likely producing a conflict - even without running WPML.
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About recreating the issue:
I am sorry, but I can not find the replicated issue here: hidden link
Where exactly did you replicate the issue?
Please name the exact steps or a link to the content where I can see the issue.
This is still the case on your staging, and this means that your approach is logically wrong.
You can only have one global header that is assigned to the entire site.
Your staging still has two global headers assigned to the entire site.
“Entire Site” is a global condition and can only apply to one header at a time.
If multiple headers are published with the same condition, Elementor will defer to the one that was last saved or has higher priority in the Theme Builder.
This can lead to unexpected outcomes when creating translations for such templates.
Draft headers or headers without conditions won’t interfere.
