Before this ticket gets assigned to my colleagues, can you please share with us the exact steps that you are following and what you are seeing happening?
If you can also assign screenshots or a screen recording (you can add it to google drive or a similar video hosting plaform), that would be very helpful.
Thank you for contacting the support. I'm assigned this ticket and 'll try my best to help you on the matter.
As per my understanding, when you start adding or editing a translation within WordPress environment (i.e. using WordPress editor), the language of admin is switched to the language of current translation in progress. This is expected behavior.
It is recommended to complete your translation or save it in draft and exit the WordPress Editor and switch to another language as needed.
However, I think there may be more to it, like which editor you're using for translation (i.e. Classic or Advanced translation editors by WPML) and/or Automatic Translation. It'd be much helpful if you can explain your process either in steps or record your screen showing in detail.
Please let me know and I'll try my best to help you further about the problem.
Hi,
No you didn't understand,
When I launch automatic translations from the attachment, the language of WordPress wpml change randomly, FR --> DE, DE --> NL, ... It's really annoying
I already set the profile language to FR it does not change anything
I don't use at all the wordpress editor for the translations
Thank you for the updates and clarifying about the issue, I understand it now.
However, before proceeding further, I'd recommend checking the following:
1) Take a full backup of your site and database before proceeding.
2) Deactivate all plugins except WPML.
3) Switch to a standard theme like 2024.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.
This can be a little hectic but since there are lot of plugins active, so I'm suspecting a conflict. It is better to try in the smaller batches of translations (instead of sending all the content).
Please let me know your findings and I'll try my best to help you further on the matter.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
