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This thread is resolved. Here is a description of the problem and solution.

Problem:

On the client site, both the English and French pages are not rendering correctly, showing 404 errors. The English site is incorrectly using French roots in the URLs.

Solution:

We recommend following these steps to resolve the issue:

1) Navigate to WPML >> Settings >> Post Types Translation
2) Click the Save button to resave the settings.
3) Then go to Settings >> Permalinks and click Save Changes to refresh the permalinks.

After completing these steps, please clear all types of caches on your site and check if the issue persists.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Bigul 11 months ago.

Assisted by: Bigul.

Author Posts
June 8, 2025 at 9:16 am #17116104

robinB-33
Site owner

I've applied your suggested changes to the live site and they did not work. Now both the English and French pages are not rendering correctly - they are kicking out 404s.

The English site is now trying to use French roots in the URLs, for example:

hidden link

Instead of using /guitars

The support account is present on the live site, so you can log in and take a look.

-Nancy

June 8, 2025 at 9:59 am #17116128

Bigul

Hi Nancy,

Welcome to the WPML support forum. I will do my best to help you resolve the issue.

Please check this screencast. It appears to be a redirection issue: hidden link

The issue seems to be resolved after the following steps: hidden link

1) Go to WPML >> Settings >> Post Types Translation

2) Click the Save button to resave the settings

3) Then go to Settings >> Permalinks and click Save Changes to refresh the permalinks

Please clear all types of caches and check if the issue still exists.

--
Thanks!

Bigul