The exported files from MemoQ do not appear on my page.

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Tagged: Translation Service

This topic contains 6 replies, has 2 voices.

Last updated by Ahmed Mamdouh 2 months, 2 weeks ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
August 19, 2024 at 7:38 am
lodeD	Background of the issue: Our translator exports the translated files using MemoQ. We are trying to get these translations to appear on our website hidden link. Symptoms: After clicking 'Check Status and get translations', the translations do not appear on our website. Questions: Why do the exported files from MemoQ not appear on my page after clicking 'Check Status and get translations'? what is wrong?
August 19, 2024 at 8:02 am
August 19, 2024 at 12:22 pm #16083389
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, This is Ahmed Mamdouh from the translation proxy and I'll help you with this ticket. I checked some samples from the batch you mentioned and I found that when we send the request to get the completed translation from MemoQ, we got that the jobs' status is still "Received" and that's why we can't download the jobs, so please contact MemoQ support and ask them to check why the jobs status are still Received and let me know if you need any help from our end. Best regards, Ahmed Mamdouh.
August 20, 2024 at 3:11 pm #16087578
lodeD	Dear Ahmed, The translations from MemoQ are received now, the XLiff contains all translations, but - apart from 1 or 2 sentences they do not appear in the translation editor. It is like the Xliff files are not imported correctly. Can you have a look at it? Kind regards, Lode
August 20, 2024 at 3:18 pm #16087642
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, I checked the website and I found that you selected the ATE as the translation editor as shown in the attached screenshot. first I just wanted to inform you that ATE(Advanced Translation Editor) behaves like a professional translation service and it just cannot get the data that was translated by other professional translated services, and this is why you can't see the translation You can change the editor settings by going to WPML -> Settings, scrolling to the "How to translate posts and pages" section, and choosing the editor you want. So I'd recommend trying the CTE (Classic Translation Editor) and if you still have the same issue please let me know. Best regards, Ahmed Mamdouh.
August 21, 2024 at 6:52 am #16088784
lodeD	Hello Ahmed, That worked for me. Thank you very much. However, I still have issues with four pages to which we couldn't send the translations from MemoQ. These were four pages where we originally couldn't import the XLIFF files either. When trying to translate them manually, it says the translation is in progress. When attempting to cancel the translation job in Translation Management, I receive the error message "This action does not apply to any of the selected translation jobs." So, I am stuck with these pages. Can you have a look? Kind regards, Lode
August 21, 2024 at 6:53 am #16088785
lodeD	see screenshot of these 4 pages in attachment
August 21, 2024 at 8:07 am #16088964
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, You can't cancel the job from WPML after it has been sent to MemoQ, as a workaround, you can send the same job to a local translator and the new job will overwrite the old job and then you can cancel it from the jobs tab. Just let me know if you need help with the above process, Ahmed Mamdouh.
August 22, 2024 at 11:54 am #16094738
lodeD	Ahmed, Thank you. That worked for me! Kind regards, Lode

lodeD confirmed that the issue was resolved on 2024-08-22 11:54:43.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.