[Resolved] The Footer in the shop does not switch to the translated footer
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're experiencing an issue where your shop page does not display the translated footer when switching languages, despite using Elementor and Elementor Pro for footer creation and translation, this summary might help. Solution: 1. Ensure the footer ID used in the Theme settings is correctly set for translation. Go to WPML > Settings and scroll to the bottom. 2. Click on 'Translate texts in admin screens »' and search for the default footer ID, which is
2092
. 3. If the ID appears, select it and click on 'Add to String translation'. 4. In the String Translation section, find the newly added ID and click on the '+' icon under the language flag. Enter the translated footer ID,
17945
, as the translation and save. Following these steps should ensure that the correct translated footer appears when switching to another language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
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Background of the issue:
I want my shop page to show a footer which is translated by duplicate. I duplicated the footer and translated it, but when I switch the language in the shop page, it does not show the translated footer version. The original language is English and the translation language is Arabic (RTL). The footer and pages are built by Elementor and I connected my site to Elementor Pro.
Symptoms:
When I switch the language in the shop page, it does not show the translated footer version, instead it shows the same footer but changing the direction of the text.
Questions:
Why does the translated footer not appear on the shop page when I switch the language?
How can I ensure the translated footer is displayed correctly on the shop page?
I understand the issue you're experiencing. Upon checking the shop page, I found that the footer with ID 2092 is being loaded in both the English and Arabic versions. Since you have translated the footer template, the translated footer with a different ID should load on the Arabic version.
Could you please share how the footer was created and how it was added to the shop page? Providing some screenshots of the detailed steps would help me offer more targeted assistance.
Additionally, please share the WPML debug information for your site so that I can get a better overview of your site and system.
Since the Footer has been set in the Theme settings, we need to find the Footer ID specified in the settings and translate the ID using String Translation. Please follow these steps:
1. Go to "WPML > Settings" and scroll down to the end.
2. Click on 'Translate texts in admin screens »'
3. Once the Admin screen loads, enter the ID of the default footer, which is 2092, in the search box.
4. If the ID appears in the result, select it and click on the 'Add to String translation' button.
5. Go back to String Translation, where the ID you just registered should be available at the top. You need to translate this ID.
6. Click on the '+' icon below the language flag, and as the translation, add the ID of the translated template, which is 17945. Click outside of the box to save the translation.
The Footer should appear correctly in other languages after following the steps above. However, if you need further assistance or clarification, please let me know. I will be happy to help.
