Background of the issue:
I was trying to do some adjustments and corrections to Chinese translation of my website. I sent many translation strings (which already contained Chinese translation) to a translation platform which is integrated with WPML for corrections. After a short while, the Chinese translation on my website was replaced with the source language (English). I thought I could sync the translation from the platform back to WPML, but it turns out I can't. I contacted the platform and they told me there was an issue with the WPML plugin and not their platform. Link to a page where the issue can be seen: hidden link
Symptoms:
The Chinese translation on my website was replaced with English. I expected to see Chinese translations on the Chinese pages, but instead, I got English copy on Chinese pages.
Questions:
Why did the Chinese translation revert to English after sending strings to the translation platform?
How can I sync the corrected translations from the platform back to WPML?
Thanks for the access details. We try to keep one issue per ticket in our forum, so may I kindly ask you to open new tickets for your additional questions?
Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
I checked the initial issue and found that the messing Chinese content on the home page is strings, not page content.
Please go to the WPML-> Translation Management-> Jobs tab, filter by "In Progress," and check this batch in the CrowdIn dashboard. Then, please share screenshots of what you see there.
Hi Osama, please find the screenshot attached. The batch in Crowdin is marked as completed but doesn't sync back to WPML. I'm not sure why the strings reverted to English after sending them for edits to Crowdin. This shouldn't be an expected behaviour, right?
This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.
I checked the issue and I found an error in our logs regarding the translated XLIFF file you uploaded and that's why the translation is not syncing.
So please provide me with the translated XLIFF file (upload it to any cloud service like Google Drive, etc.) so I can investigate the file and check where the issue is exactly.
On the other hand, I noticed that you are using the ATE as your translation Editor as shown in the attached screenshot.
ATE(Automatic translation editor) behaves like a professional translation service and it just cannot get the data that was translated by other professional translated services,
and this is why the classic translation editor is opened - so that you can view the data.
So in your case, Most of your content is translated by Crowdin, So opening the translation by ATE could cause some issues in the future.
You can change the editor settings by going to WPML -> Settings and scroll to the "How to translate posts and pages" section and choose the editor you want.
In this case, if you want to see the translation you need to switch it to WPML's classic translation editor.
I corrected the XLIFF file. You can check it here: hidden link
and updated the file in Crowdin. But the batch in WPML still shows as "in progress" on WPML side, although it's completed in Crowdin (please see the attached image). I synced it in WPML, a notification saying that syncing was successful appeared, but nothing else happened. There is still English text showing on the website in Chinese strings. hidden link.
Hello,
But the job is not cancelled. It displays as "in progress" not as cancelled. I can cancel it and start over again, but that doesn't solve my issue. In progress jobs shouldn't get cancelled on their own. Also, please tell me why there is English instead of Chinese in the WPML strings.
The jobs never get canceled on their own, furthermore, we can't cancel the jobs from our end (WPML) even if we tried, the jobs are only canceled from the translation service side.
So if you have any concerns regarding the cancellation of the job, please get in touch with Crowdin support and check with them this point.
Also, I checked the jobs tab on your website and I found that the mentioned job is not shown as shown in the attached screenshot, which means that the cancelation has been reflected to WPML.
So please try to resend the string again to translation and translate it, and this should solve the issue.
