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[Closed] The Impreza interactive text isn't working on the WPML root page

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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 23 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author Posts
January 5, 2024 at 6:08 am #15153227

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to us.

Could you please place the necessary items above the Interactive Texts section on your main page? Once you've completed this step, I'll proceed to transfer the modules to our sandbox site at hidden link and then elevate the matter to our 2nd Tier Support team for further examination.
January 5, 2024 at 12:06 pm #15154260

danielH-142

Hi Kor,

thank you! I added the items above the interactive text.

Kind Regards,

Daniel
January 5, 2024 at 2:18 pm #15155081

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you check now? hidden link Let me know if the "interactive texts" is working for you.

January 5, 2024 at 2:29 pm #15155171

danielH-142

Hi Kor,

yes, I can confirm it is working now. How did you achieve it?
January 5, 2024 at 2:37 pm #15155220

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I removed the contact us button at the bottom and that fixes it. Not sure what you have in that button. If you don't need it, you can just let it be. Let me know.

January 5, 2024 at 2:41 pm #15155226

danielH-142

I would say that we need it as it is the button directing to the English contact form. "Kontakt" directs to the German contact form.
January 5, 2024 at 2:45 pm #15155237

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please try reinserting the button and see if it breaks the interactive texts?
January 6, 2024 at 1:28 pm #15156711

danielH-142

Hi Kor,

I added the button back. The interactive text is broken again.
January 8, 2024 at 3:04 pm #15161166

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and it looks like the issue is unrelated to WPML, I've deactivated WPML plugin and tested the interactive texts here hidden link and it's not working either. Could you confirm?

The topic ‘[Closed] The Impreza interactive text isn't working on the WPML root page’ is closed to new replies.