The plugin won't translate my hero text on my home page

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate the hero text on their homepage when changing the site language, despite other elements on the page translating correctly. The hero text is created using the Mesmerize Companion plugin by Extend Themes.
Solution:
We discovered that the hero text section, customized via the theme customizer, does not appear in the String Translation options. To resolve this, the client needs to manually add the translation for this section. This can be done by navigating to the 'Translate texts in admin screens' option within the WPML settings. For a detailed guide on how to add translations, please refer to this screen recording: https://go.screenpal.com/watch/cZihFTV8pwu

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Tagged: Exception

This topic contains 5 replies, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author	Posts
June 27, 2024 at 6:20 pm #15846013
chipegoH	Background of the issue: I am trying to get the principal hero text on my home page to be translated when the site language is changed. I am using Highlight By ExtendThemes (Version: 1.0.32). Here is the link to the page where the issue can be seen: hidden link Symptoms: The hero text on my home page does not translate when the site language is changed. Everything else on the page changes to the translated language except the hero text. Questions: Why is the hero text on my home page not translating when the site language is changed? How can I get the hero text to translate along with the rest of the page content?
June 27, 2024 at 6:39 pm #15846092
chipegoH	Yes it is created using their custom plugin which accompanies theme: Mesmerize Companion (Version 1.6.149) by Extend Themes
June 27, 2024 at 8:50 pm #15846599
Kor	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
June 30, 2024 at 7:03 pm #15863195
Kor	Thanks for your reply. Sorry, your staging site is not working correctly. When I try to switch to French here hidden link , it goes to hidden link Do you have a staging site that works when we switch languages? Or check the suggestions here hidden link
July 5, 2024 at 9:54 am #15897789
chipegoH	I seem to have resolved this issue now. Please try again.
July 5, 2024 at 6:26 pm #15899863
Kor	Thanks for your reply. It looks like the header section is customized using the customizer and that section isn't showing up in the String Translation. You need to add the translation from the Translate texts in admin screens section as shown in this screen recording hidden link
July 7, 2024 at 3:15 am #15905478
chipegoH	Thank you for your assistance. I continue to learn.