[Resolved] The response is not a valid JSON response

Hello,

while you are waiting for one of my colleagues to take over the case, I have tried to check the website but I see a Server error there. It happens also in the default language, which could mean it is not related to WPML.

1) Please disable WPML plugins and check if the issue still happens.

2) Please check with your hosting for server error logs what is error you get and what is causing server error for you.

Let us know how it goes.

Regards.
Drazen

Hello,

1) Are there any specific steps that cause the issue?

2) Does the issue still happen when only WPML plugins and LearnPress are active, and all others are disabled? While using the WP default theme.

3) As per our compatibility page you will need to use the premium version of LearnPress for full multilingual capabilities. The WPML add-on for LearnPress is required.

- https://wpml.org/plugin/learnpress/

Can you please confirm if this is the case for your website?

Thanks,
Drazen

Hello,

thanks for getting back and taking the time to test.

I do not have any solution out of the box, but we would further check to see what goes wrong and try to provide a fix for you.

The first step is checking if this is a general bug with WPML and Learnpress or an issue specific to your environment.

I created a minimal installation of WordPress, WPML, and all necessary WPML add-ons.

You can access the WordPress dashboard using the link below:
- hidden link

Kindly follow the steps below:
- Install LearnPress and addon plugin
- Try to replicate the issue.

This will help us to report the probable issue to the compatibility team and solve the possible problem faster.

Let me know how it goes.

Thanks,
Drazen

Hello,

1) I am afraid you have not understood or was not clear, you should not import any website on that test site, there is also a big message saying this when you login to sandbox.

It is a test server, so we can not handle a big website there. If you can please log in and delete/reset everything imported on test server. If not I will check with our team and take care of it.

What I am trying to do here, is we try to reproduce the issue from scratch and if it is a bug then our compatibility team will take care of it or contact Learnpress.

If not we will proceed with debugging procedures from our side and check your website and what is wrong.

2) What I need from your side, is exactly as suggested:

- log in to this new test site: hidden link
- Install Learnpress and addon plugin
- Try to set up the same settings and create 1-2 dummy pages and check if the same issue happens or if you can somehow reproduce it.

Let me know how it goes.

Thanks,
Drazen

Hello,

thanks for taking the time.

Would you be willing to provide me with WordPress credentials and so I could investigate the issue directly?

- https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

I marked your next reply as private so that you can safely add credentials.

Make sure to provide both wp-admin and FTP access and let me know if it is okay to disable plugins and switch themes.

You can use plugins such as UpdraftPlus WordPress Backup Plugin (https://wordpress.org/plugins/updraftplus/) or ask your host to perform a site backup.

Thanks,
Drazen

Hello,

I have trouble logging in, as server protection details seem not to be correct.

Can you please provide a Duplicator package (copy) but make sure to exclude any large files from package?

- https://wpml.org/faq/provide-supporters-copy-site/

Make sure to share both files.

Regards,
Drazen