[Resolved] The same problem is persisting, i recording my screen to show what is happening

Hello,

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Please enable error logging that will save all errors in a file called debug.log, log file inside the /wp-content/ directory.

To do so, please add the following

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false);

Once you have added those lines to your wp-config.php file, please try andreplicate the issue. Then go to your installation's wp-content folder and find the "debug.log" file that should've appeared by now (it will appear if it encounters an error in your server).

Then, upload that file into a storage platform of your choosing (Google Drive, Dropbox, etc) and send me the link (make sure it's set as "public" otherwise i won't be able to access its content) so i can download it and take a look at it, and determine where to go from there.

Thanks,
Drazen

Hi there,

To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/

Thank you for the details. The video does not seem to work, I see "Sorry, there was a problem loading a video" when trying to view the video. The log file works fine and I see the following error there:

Parse error: syntax error, unexpected character 0x00, expecting end of file in /public_html/wp-includes/rest-api/endpoints/class-wp-rest-global-styles-revisions-controller.php on line 430 Fatal error: Uncaught Error: Call to a member function set() on null in /public_html/wp-includes/l10n.php:806 Stack trace: #0 ...

The error seems to be caused due to missing or broken WordPress files. Did you recently copy/migrate the site files from another location? If yes can you please re-copy/migrate the WordPress files and see if it helps?

if it does not helps, for more context on the issue can you please let me know:

- Does it/error happen only when editing the homepage or do you get the error when doing actions as well?

- Did it start after some changes or updates to the site?

Regards,
Subash

Thank you for the details.

To troubleshoot the issue further, If the issue persists, I would need to take a closer look at your site. So would you please mind sharing temporary access (WP-Admin and FTP) to your site? Preferably to a test site where the problem has been replicated.

I have enabled a private reply for you to share the credentials securely, which means only you and I have access to it.

IMPORTANT: Please take a complete backup of the site first to avoid data loss.

✙ I would additionally need your permission to make a copy of the site with plugins like Duplicator and deploy it on my local machine to test the issue further.

Regards,
Subash

Hi there,

Thank you for the details.

With the details you provided, I was able to log in to the host and access PHPMyAdmin.

I checked and I see that not only that the _icl_strings table does not exist but all WPML settings and options seem to be missing from the database so most probably the site restore was not complete or it was restored to a version of the site when it still had issues.

In this case, I recommend you restore a backup of the site from when WPML and everything on the site were working fine by coordinating with your hosting provider.

You can also follow the following steps to completely rest WPML and reset it up, however, please note that ( IMPORTANT ) doing the following steps will also completely reset WPML options, translations, and any WPML data and you will need to translate the site even if you have already done so.

- Backup the site completely again for a reference or better test this on a staging/test site first.
- Activate WPML Plugin.
- Go to WPML -> Support -> Troubleshooting ( link )
- Reset WPML from the "Reset" section at the end of the page.

More details at: https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset

Thank you for the updates.

As explained in the erratum linked next I added the code to your theme functions.php, visited the site, and removed the code, and this seems to fix the issue.

https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/

Can you please recheck and see if everything is fine now?

Hi there,

This seems to be caused due to Memory limit on the site.

I added the following code to your wp-config.php file and editing the product seems to work fine now.

define( 'WP_MEMORY_LIMIT', '512M');

Please check and confirm.

Regards,
Subash