The translated page don't appear

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: ATE

This topic contains 6 replies, has 0 voices.

Last updated by Bobby 17 hours, 33 minutes ago.

Assisted by: Bobby.

Author	Posts
March 18, 2025 at 5:31 pm #16831853
lucaC-97	Background of the issue: Estoy traduciendo páginas de listados de bienes raíces y las páginas traducidas no aparecen. Aquí está el enlace a la página donde se puede ver el problema: hidden link Symptoms: Solo veo la versión en inglés y cuando hago clic en el botón de español o francés, me redirige a la página de inicio. Questions: ¿Por qué no aparecen las páginas traducidas? ¿Por qué me redirige a la página de inicio al seleccionar otro idioma?
March 19, 2025 at 9:53 pm #16837354
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, was the site recently migrated from a staging to a live environment ? Please go to WPML->Support->ATE Error logs and share with me the top 5 errors logged there.
March 20, 2025 at 2:55 pm #16840715
lucaC-97	Hi Bobby, Thank you very much from your answer. From what I know, no, the site wasn't migrated recently from a staging to a live environment. Here you have the top 5 errors logs. I've also upload an image. {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["120211515","122641576","122641579"]}},"status":500,"details":[{"message":"Can't connect to MySQL server on 'ateams-production-reader.cpssdpyondrx.us-east-1.rds.amazonaws.com:3306' (111)"}]} {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["74896855"]}},"status":504} {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["74896855"]}},"status":504} {"errorData":["<html>\r\n<head><title>504 Gateway Time-out<\/title><\/head>\r\n<body>\r\n<center><h1>504 Gateway Time-out<\/h1><\/center>\r\n<\/body>\r\n<\/html>\r\n"]} {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"en","target_languages":["en","fr","es"]}]},"status":"http_request_failed"}
March 20, 2025 at 7:54 pm #16841789
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for the screenshot! These are older entries and can be dismissed now. Please try this and let me know your results: 1. Edit the page in question in the default language 2. Make a small edit and update 3. Access the translation again 4. Finish to 100% and save does it work OK now?
March 23, 2025 at 3:07 pm #16848929
lucaC-97	Hi Bobby, Thank you! Sorry it didn't worked
March 24, 2025 at 6:36 pm #16853739
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I would like to request temporary access (wp-admin and FTP) to your site to test the issue. (preferably to a test site where the problem has been replicated if possible) Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you enter is private which means only you and I have access to it. NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, Bobby
April 1, 2025 at 7:40 pm #16884483
lucaC-97	[removed]
April 2, 2025 at 10:30 pm #16889338
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	If possible please re share the access details in the private reply due to the forum being public and GDPR laws we can't access the site if we don't use the private reply form for your site's security. I have re enabled it for you.
April 9, 2025 at 4:31 pm #16915057
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you for the access details! It looks like you might have used before the ATE editor with the automatic translation and now that property has been switched over to using the WP Editor. The 2 editors do not share translations. Meaning that if you were to add a lot of translations manually via WP editor they would not show up in the ATE editor that uses the automatic translation as one saves it's translations on the database and the other in the cloud. Here is a screencast going over this with a bit more detail: hidden link