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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 1 reply, has 1 voice.

Last updated by Shekhar Bhandari 12 hours, 1 minute ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 23, 2024 at 3:13 pm #16540810

jamesO-17

Background of the issue:
I am trying to 'Add new page' when editing using Elementor. I have deactivated all plugins except the WPML Multilingual CMS plugin and still getting the error until I deactivate the CMS plugin. Link to a page where the issue can be seen: hidden link

Symptoms:
The page doesn't load. I just get a grey spinning page with error:

Uncaught TypeError: Cannot convert undefined or null to object at Function.entries () at loopBuilderModule.createDocumentSaveHandles (editor.min.js?ver=3.26.2:2:68348) at loopBuilderModule.onElementorFrontendInit (editor.min.js?ver=3.26.2:2:67586) at p (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:3644) at f (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:3497) at a (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:692) at e.trigger (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:3380) at Editor.initFrontend (editor.min.js?ver=3.26.3:3:547605) at Editor.onPreviewLoaded (editor.min.js?ver=3.26.3:3:559900) at editor.min.js?ver=3.26.3:3:1223080

in the console log.

Questions:

December 23, 2024 at 3:40 pm #16540912

jamesO-17

Ive tried this https://wpml.org/forums/topic/fatal-error-uncaught-error-class-elementorcoreschemescolor/ which worked temporally but the error is occurring again now

Screenshot 2024-12-17 at 14.07.07.png
December 24, 2024 at 4:35 am #16542324

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

December 25, 2024 at 5:12 am #16544894

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I enabled the WPML Plugin and I can edit this page hidden link without any issues, can you check if the problem still exists.

Look forward to your reply.

Thanks