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This topic contains 5 replies, has 2 voices.

Last updated by cindyZ 1 year, 12 months ago.

Assisted by: Kor.

Author Posts
August 11, 2023 at 12:01 am #14185443

cindyZ

I want to add russian to my site, but after adding, all the pages can not work and more worse, the earilier pages for Japanese are also break. Th Menu are all disarrayed. I don't know why, hope you can help me to solve it.

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August 11, 2023 at 12:10 am #14185539

cindyZ

the debug info have updated. so when contact me, I will send the updated one.

August 14, 2023 at 1:00 am #14193945

cindyZ

any body can help to solve this?
Thank you in advance

August 14, 2023 at 5:40 am #14194469

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.

August 14, 2023 at 5:43 am #14194473

cindyZ

THis problem has been solved, but now I have another problem.

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August 14, 2023 at 5:44 am #14194523

cindyZ

I use the advanced translate, it shows 100%, but in the front page, have some words that doesnt translate