Theme doesn't work with WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with the Bellevue theme, where the layout was not displaying correctly.
Solution:
We initially disabled all plugins on the test site to regain access. After creating a new user through the

functions.php

file, we logged in and began troubleshooting. We discovered that when all plugins except WPML, Elementor, and the required Aloha PowerPack were deactivated, the layout appeared correctly. We then asked the client to confirm if they also saw the full-width layout on their end. If confirmed, the next step would be to reactivate the other plugins one by one or in small groups on the staging site to identify the specific plugin causing the conflict.

Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific issue. If you're experiencing a similar problem and the provided solution does not help, we recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance.

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Tagged: Compatibility

This topic contains 13 replies, has 2 voices.

Last updated by Lauren 1 year, 10 months ago.

Assisted by: Lauren.

Author	Posts
April 16, 2024 at 6:03 pm #15527781
damonM-2	bellevuetheme broken
April 16, 2024 at 6:48 pm #15528042
Lauren	Please see my previous private reply and let me know once the migration is completed.
April 17, 2024 at 10:28 am #15530999
damonM-2	Hi Lauren, thank you for your prompt reply. Just uploaded it to the designated server
April 18, 2024 at 6:50 pm #15540865
Lauren	Great, it looked like the migration worked. Can you please share in the next reply in the private fields the login for your live site? I will NOT be logging in to your live site, but will need that to log in to the test site now that it is migrated. Thanks!
April 22, 2024 at 2:37 pm #15551452
Lauren	Is there possibly a different login? when I try to login I get the message "Logging in with WordPress.com is disabled for sites that are in staging mode." I have marked the next reply as private in case you need to send new credentials.
April 22, 2024 at 4:57 pm #15552402
damonM-2	Hi I just added the user to the staging as well. I think it should work now Best
April 22, 2024 at 5:13 pm #15552430
Lauren	It's still not working and I get the same message, sorry. Is there a different login I can try that was on the original site?
April 23, 2024 at 2:39 pm #15556897
damonM-2	The user that I sent is added every where as admin, please give it another try
April 23, 2024 at 2:41 pm #15556902
damonM-2	hidden link hidden link hidden link hidden link
April 24, 2024 at 1:01 pm #15560882
Lauren	There was some plugin that was not allowing me to login, so I disabled all plugins on the test site and was able to create a new user through the functions.php file and login to the test site. I found there that when I deactivate all plugins accept WPML, Elementor and the required Aloha PowerPack, that the layout looks correct. Can you please confirm that you see the full width layout on your end? if so, we can continue testing on the staging site and activate the other plugins one or a few at a time to see when the issue comes back. Then we will know where the conflict is coming from. hidden link
April 25, 2024 at 12:52 pm #15565690
damonM-2	Hi Lauren, Thank you so much thats great news. Yes everything looks great, although I see a bit of space on the right side of the page in mobile view. Not sure if its WPML. Best wishes
April 25, 2024 at 1:20 pm #15565894
Lauren	If you disable WPML temporarily, does the space go away? If so, are you adding any custom CSS or settings in the theme options that could change this spacing? Did you reactivate other plugins to see if the issue returns when a certain plugin is active? If not, and you need me to test that, let me know.
April 25, 2024 at 1:34 pm #15565927
damonM-2	I think its not the WPML thats causing it. I see on my website as well
April 26, 2024 at 1:59 pm #15570944
Lauren	Thanks for confirming. Since the issue seems to be resolved or not related to WPML, you can mark this ticket as resolved. If anything else comes up that is WPML related, feel free to open up a new ticket at any time.