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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with Beaver Builder where it keeps saving indefinitely when you try to add a new text editor or any other element after activating WPML Multilingual CMS, you're not alone. This problem occurs even when other plugins are disabled, and there are no pending updates for the plugins or WordPress.
Solution:
We recommend running some WPML Troubleshooting tools which have resolved the issue for other clients. Here's a step-by-step guide:
1. Navigate to the WPML Troubleshooting page.
2. Run the relevant troubleshooting tools provided there.
After performing these steps, please check if the issue is resolved by trying to save a new element in Beaver Builder again.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by Dražen 9 months, 3 weeks ago.

Assisted by: Dražen.

Author Posts
September 13, 2024 at 12:02 am #16173669

raffaeleP-3

Background of the issue:
I am trying to create a new global row using Beaver Builder. When I try to add a new text editor or any other element and click save, it keeps saving indefinitely. I have created a staging environment where I disabled all plugins, and the builder works perfectly. However, when I activate WPML Multilingual CMS, the issue reappears. Currently, I have only three plugins active: Beaver Builder Plugin (Pro Version), WPML Multilingual CMS, and Beaver Themer. There are no pending updates for the plugins or WordPress. Link to a page where the issue can be seen: hidden link

Symptoms:
The builder gets stuck saving the item. In the browser console, I get the following error message: fl-builder.min.js?ver=2.8.3.6:1 "Uncaught TypeError: Cannot read properties of null (reading 'charAt')" on line 1 of hidden link. TypeError: Cannot read properties of null (reading 'charAt') at _saveSettingsComplete (fl-builder.min.js?ver=2.8.3.6:1:141108) at Object.success (fl-builder.min.js?ver=2.8.3.6:1:190501) at c (jquery.min.js?ver=3.7.1:2:25304) at Object.fireWith [as resolveWith] (jquery.min.js?ver=3.7.1:2:26053) at l (jquery.min.js?ver=3.7.1:2:77782) at XMLHttpRequest. (jquery.min.js?ver=3.7.1:2:80265)

Questions:
Why does the builder get stuck saving the item when WPML Multilingual CMS is activated?
How can I resolve the JavaScript error related to 'charAt' in the browser console?

September 13, 2024 at 5:55 am #16173894

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

September 17, 2024 at 7:06 am #16186320

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

I have checked and after running some WPMl Troubleshooting tools it seems to work fine now. Please check:

- hidden link

Regards,
Drazen

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