There is a communication error with WPML

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Assisted by: Andrey.

Author	Posts
January 14, 2025 at 6:40 pm #16593237
hollyG	Background of the issue: I am trying to update my plugins on my WordPress site. The issue can be seen at hidden link. My account is valid, and my website is registered. Symptoms: There is a communication error with WPML. I expected to be able to click update, but instead, I got an error message: 'WPML plugin cannot connect to wpml.org'. WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. The installer log shows repeated errors: 'Unable to register: Site key not matching'. Questions: How can I resolve the communication error with WPML? What network or security settings might be preventing WPML from connecting to its server?

Author

Posts

January 14, 2025 at 6:40 pm #16593237

hollyG

Background of the issue:
I am trying to update my plugins on my WordPress site. The issue can be seen at hidden link. My account is valid, and my website is registered.

Symptoms:
There is a communication error with WPML. I expected to be able to click update, but instead, I got an error message: 'WPML plugin cannot connect to wpml.org'. WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. The installer log shows repeated errors: 'Unable to register: Site key not matching'.

Questions:
How can I resolve the communication error with WPML?
What network or security settings might be preventing WPML from connecting to its server?