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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

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This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 7 months ago.

Assisted by: Long Nguyen.

Author Posts
April 29, 2024 at 6:31 am #15574693

shilpiP

There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team.

April 29, 2024 at 6:58 am #15574826

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the forum ticket. I notice that you are using the plugin WP External Links. Please follow the documentation below to fix the issue with the connection to our server and let me know if it helps.
https://wpml.org/errata/wp-external-links-plugin-prevents-the-translation-tools-tab-from-loading/

Looking forward to your reply.
Thanks

April 29, 2024 at 12:34 pm #15577101

shilpiP

Hey,

Uninstalling the faulty plugin indeed resolved our problem and now we can see all the Invoices on the Translation Management Screen on WordPress. But unfortunately it still is of no help because I don't see an option to make a payment for the $100 bill.

As discussed, if we don't pay that amount, Our Automatic translations will remain blocked for security reasons. But i am not seeing any option to pay neither on WordPress > WPML > Translation Management > Tool nor on the WPML Account.

Not sure how do I unblock ourself when we want to pay but there is no mechanism for that.

I understand that we'll anyways be charged on 1st may but waiting till then is just a waste of time and capacity.

Also, we know that next limit will be reached at $4000 spend but since we're planning to translate 500+ blogs in 10+ languages, we'll reach that limit very soon and would have to wait for an entire month to make payment on 1st of June.

This doesn't logically makes any sense and hence I would request you to find some solution for us so that we can pay whenever required.

I hope you understand! Eagerly Waiting for your reply..

April 30, 2024 at 1:39 am #15579053

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I've set the used credits on your site to 193k, now you can translate some content automatically to reach the limit again (195k). If you still don't see the option to make the payment in WPML > Translation Management board, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌

Looking forward to your reply.
Thanks

The topic ‘[Closed] There is a problem connecting to automatic translation’ is closed to new replies.